Complaints

ANZ is committed to improving the service we offer to you. If we make a mistake, or our service doesn't meet your expectations, we want to know.

At ANZ we will treat your complaint as our own and therefore our aim is to resolve the matter at your first point of contact.

If we are unable to resolve your concern immediately, we will investigate the matter and aim to resolve it within 10 working days.

You can ask ANZ's Customer Relations team to review the steps taken to resolve your complaint if you are not satisfied with the outcome. Customer Relations are experienced in dealing with difficult or complex complaints.

Further assistance

If you remain dissatisfied with the steps taken by ANZ to resolve your complaint, or with the result of our investigation, you can seek assistance from the Banking Ombudsman.