For enquiries on your existing ANZ credit card or to enquire about a new credit card:

Type of enquiry Contact numbers Further information

ANZ Airpoints Visa
enquiries

ANZ Airpoints Visa
Platinum enquiries

ANZ CashBack enquiries
 

Qantas ANZ Visa
enquiries

0800 100 425
Intl: +64 4 473 1560

0800 100 429
Intl: +64 4 473 1561

0800 658 044
Intl: +64 9 522 3010

0800 940 747
Intl: +64 9 979 0747


ANZ Credit Cards
Private Bag 39802,
Wellington Mail Centre,
Lower Hutt 5045,
New Zealand

Lost/stolen credit card
 

(immediate phone
contact essential)

0800 269 296
Intl: +64 4 470 3142

24 hours a day, 
7 days a week

 
Disputed transactions

0800 658 044
Intl: +64 9 522 3010

6am to 12 midnight, 
7 days a week

 
New credit card applications

0800 269 277

Weekdays, 8am - 7pm
Saturday, 9am - 4pm (NZST)

ANZ Credit Card Repayment Insurance enquiries and claims 0800 883 012

Weekdays
8.30am - 5pm (NZST)
Airpoints Dollars enquiries and balances

0800 247 764

 
Qantas Frequent Flyer points enquiries and balances 0800 101 500
Qantas Frequent Flyer points redemption 0800 100 767

 

Qantas Frequent Flyer points membership applications 0800 940 747
option 4