Credit & prepaid cards

For enquiries on your existing ANZ credit card or to enquire about a new credit card:

Type of enquiry Contact numbers Further information

ANZ World Visa
enquiries

ANZ World Visa
Platinum enquiries

ANZ Airpoints Visa
enquiries

ANZ Airpoints Visa
Platinum enquiries

Qantas ANZ Visa
enquiries

ANZ Recharge and
Travel Card enquiries

0800 444 115
Intl: +64 4 802 2918

0800 444 116
Intl: +64 4 802 2919

0800 100 425
Intl: +64 4 473 1560

0800 100 429
Intl: +64 4 473 1561

0800 940 747
Intl: +64 9 979 0747

0800 777 811
Intl: +64 4 499 1546


ANZ Credit Cards
Private Bag 39802,
Wellington Mail Centre,
Lower Hutt 5045,
New Zealand

Lost/stolen credit card
 

(immediate phone
contact essential)

0800 269 296
Intl: +64 4 470 3142

24 hours a day, 
7 days a week

  

Lost/stolen ANZ Recharge and Travel Card

(immediate phone
contact essential)

0800 777 811
Intl: +64 4 499 1546
 

24 hours a day,
7 days a week

  
Disputed transactions

0800 658 044
Intl: +64 9 522 3010

24 hours a day, 
7 days a week

  
New credit card applications

0800 269 277

Weekdays, 8am - 8pm
Saturday, 9am - 4pm (NZST)
ANZ Credit Card Repayment Insurance enquiries

0800 464 555
Intl: +64 4 498 9891

Weekdays
8.30am - 5pm (NZST)
ANZ Credit Card Repayment Insurance claims

0800 636 644
Intl: +64 4 498 9892

24 hours a day, 
7 days a week

  
World Points enquiries and balances 0800 444 115
Intl: +64 4 802 2918
World Points (Platinum) enquiries and balances 0800 444 116
Intl: +64 4 802 2919

 
Airpoints Dollars enquiries and balances 0800 247 764
Qantas Frequent Flyer points enquiries and balances 0800 101 500
Qantas Frequent Flyer points redemptions 0800 100 767  
Qantas Frequent Flyer points membership applications 0800 940 747
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