Your ANZ card, password, PIN and customer number are the key to accessing your accounts electronically, (including by phone or mobile phone).  The security of your card, password, PIN and customer number is very important.

These Guidelines are designed to help you keep your card, password, PIN and customer numbers secure. Liability for unauthorised transactions will be determined under the relevant Terms and Conditions for the electronic banking service you are using.

• Password and PIN security
• ANZ Phone Direct and Mobile Phone Banking security
• ANZ Internet Banking security
• Card theft
• Online Password or PIN theft
• More information

Password and PIN security

To help protect your password and PIN you must:

• not keep a record of your password or PIN or write it down anywhere, even if it is disguised;
• not use the same password or PIN for more than one electronic banking service;
• never disclose your password or PIN to any person, including family members or those in apparent authority, including ANZ staff or the police;
• not negligently or recklessly disclose your password or PIN (by, for example, failing to take reasonable care when keying it in to prevent others from identifying it);
• not choose a password or PIN that is easily identified with you or based on easily accessible personal data
  (for example, your date of birth, telephone number, street name, your name or any part of your name);
• choose a password that is as meaningless as possible and not choose a password or PIN that is easily identifiable or a sequential combination of numbers or letters;
• change passwords regularly (including your Internet Banking password after any spyware or viruses have been removed from the computer) ;
• and notify ANZ immediately if you suspect that your password or PIN has become known to a third party.

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ANZ Phone Direct and Mobile Phone Banking security

To help prevent unauthorised access to your account(s) through your use of ANZ Phone Direct or Mobile Phone Banking you must:

• take all reasonable steps necessary to prevent unauthorised use of your Mobile Device, Mobile Phone Banking or Phone Direct, such as locking your Mobile Device when not in use;
• delete all Mobile Phone Banking messages to or from ANZ;
• change your ANZ Phone Direct PIN on a regular basis;
• not leave your Mobile Device unattended; and
• notify ANZ immediately if your Mobile Device is lost or stolen or if you change your Mobile Device or Mobile Device phone number.

Mobile Device is a device which communicates with ANZ via SMS.

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ANZ Internet Banking security

To help prevent unauthorised access to your account(s) through your use of Internet Banking, you must:

• ensure no one is observing you when you enter your customer number, password or PIN;
• not click on links embedded within emails, rather enter www.anz.co.nz directly into your browser address bar;
• never click the “save my password/details” option sometimes offered or set up your browser to “autocomplete” your login details;
• ensure there is a padlock symbol in the bottom right corner of your browser;
• not leave your computer unattended and logged into Internet Banking;
• always log out of your Internet Banking session when you have finished;
• never change your security details in a public place;
• not use public computers, such as those in internet cafes, for Internet Banking as these computers may not be safe;
• ensure you use computers that have up to date anti-virus software installed; and
• follow our reasonable security warnings about processes and safeguards when using Internet Banking.

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Security Devices

To help protect your Security Device, you must:

• keep the Security Device secure and separate from your passwords, PINs and/or customer number;
• return the Security Device to ANZ on request; and
• notify ANZ immediately if the Security Device is lost or stolen.

Security Device is a physical device which generates random numbers which are used to authorise certain transactions in ANZ Internet Banking.

Card theft

If your card has been lost or stolen or you suspect someone has been using the card, contact ANZ immediately:

• for credit cards: 0800 658 044 (international +64 9 522 3010) 24 hours a day, seven days a week; and
• for ATM/EFTPOS cards: 0800 650 535 (international +64 4 470 5019) 24 hours a day, seven days a week.

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Online Password or PIN theft

If you suspect that your password or PIN has become known to a third party, contact the ANZ Internet Banking team on 0800 368 524 (international +64 4 473 0370) 24 hours a day, seven days a week to have your password reset.

“ANZ” means ANZ National Bank Ltd.

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More information

Further information and advice on how to protect yourself when using electronic banking, how to safeguard your online information and your security obligations can be found at:

• Protect your banking

For general enquiries you can contact us at our ANZ Customer Service Centre:

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