ANZ goMoney

Once registered, accessing ANZ goMoney is easy and fast. We’ve done away with customer numbers and passwords on ANZ goMoney and replaced them with a four-digit PIN that you choose and only you know. 

Just like an ATM. So, now when you need to check your accounts, simply grab your iPhone, enter your PIN and the app will show your up-to-date balances.

Ever needed to transfer money between two accounts but couldn’t get to a branch or ATM? The app lets you transfer money between your accounts in a few simple clicks and flicks.

If you’re making a payment to a person and they happen to be an ANZ goMoney customer, they will receive a text message from ANZ confirming that a payment has been made into their account.

Find out more about mobile payments in our FAQs section.

If the person you’re making a payment to isn’t registered for ANZ goMoney, they’ll receive a text message from ANZ instructing them on how to claim the payment, through our secure Claim Payment website.

As an added security feature, you will then need to inform the person you’re making a payment to of the one-off secure Collection Code.

The recipient can then go to the Claim Payment website, identify themselves with the Collection Code and their mobile number and then enter their bank account details. ANZ will then transfer the money into their bank account - no matter who they bank with.

Find out more about receiving mobile payments in our FAQs section

If you do happen to lose your iPhone, the process is similar to reporting a lost or stolen card. Call us on 0800 ANZ MOBI (0800 269 6624) 24 hours a day, seven days a week, and we’ll cancel access to ANZ goMoney.

Once downloaded and registered, the app can only be used on your iPhone with your PIN. It can’t be accessed on any other mobile phone.

ANZ goMoney gives you five attempts to enter your PIN correctly. After that, the app is locked, ensuring others can’t attempt to guess your PIN. The app will also log you out after three minutes of inactivity, meaning that, should you forget to close the app, we’ll close it for you. Or, simply tap your iPhone’s home button and you’ll be securely logged out.

In the unlikely event that you are a victim of fraud, the ANZ Internet, Mobile and Phone Banking Guarantee, guarantees that you will be reimbursed for any unauthorised transactions provided that you complied with our Electronic Banking Security Guidelines, didn’t contribute to the loss and you notify ANZ promptly of the unauthorised transactions.

It’s a brand-new ANZ app for the iPhone that offers a fast, simple, convenient mobile banking experience. With ANZ goMoney, you can check your account balances and transaction history, transfer money between your accounts, as well as make payments to other people using their New Zealand account number or just their mobile phone number. The recipient doesn’t even need to bank with ANZ – they simply need to hold a New Zealand bank account and an in-use mobile phone number.  

The ANZ goMoney app is free to download from Apple’s iTunes App Store. While it’s free to purchase, please note that in downloading and using the app, you will be subject to the relevant mobile data-usage plan stipulated by your mobile telecommunications provider. In turn, any potential charges in this regard are solely your responsibility.

In the event that ANZ decides to apply fees and charges to this service, you will be advised prior to this occurring.

ANZ goMoney has been specifically designed for the iPhone. However, we are currently looking into making the app available for other smartphones.

In the meantime, you can use out Mobile Phone Banking services to access your accounts. 

You’ll need:

• Your ANZ Customer Registration Number (CRN) and Phone Direct PIN or Internet Banking password.
• An iPhone and an in-use mobile phone number.
  (Please note, to use the app, the minimum requirements are an iPhone 3G with iPhone OS 3.1.2 (or more recent) that’s enabled for cellular or wireless Internet connection).

To use ANZ goMoney’s Pay to Mobile feature (or ‘mobile payments’), you will also need an ANZ transaction account.

All you need to do is download it from Apple’s iTunes App Store (or you can search for ANZ goMoney within the iTunes App Store). Once you download the app and first open it on your iPhone, you’ll then be prompted through a one-off registration process to activate ANZ goMoney, which includes setting up a four-digit security PIN. This should only take a couple of minutes to complete.

Yes. To get started with ANZ goMoney, you need to be registered for ANZ Internet Banking or ANZ Phone Banking with an ANZ transaction account.

Not registered for either of these services? Please visit any ANZ branch or call 0800 ANZ MOBI (0800 269 6624). To use the app’s Pay to Mobile feature (or ‘mobile payments’), you’ll also need an ANZ transaction account.

Not an ANZ customer? To find out more about opening an ANZ account that suits your needs, check out our everyday banking products, visit any ANZ branch or call 0800 ANZ MOBI (0800 269 6624).

Yes, if you’re an ANZ Small Business customer and have an ANZ transaction account you will be able to use ANZ goMoney.

ANZ links your mobile phone number with the ANZ account that you choose in order to process mobile payments made to your mobile number by another registered ANZ goMoney customer.

No. For security reasons, ANZ goMoney can only be registered on one device.

The app lets you:

• Check the balances of your ANZ accounts
• View transaction history (up to 30 days)
• Transfer money between your accounts
• Make payments to people using Pay Anyone
• Make mobile payments
• Customise the appearance of your accounts using photos.

There are two types:

• Pay to Mobile (or ‘mobile payments’). All you need is the person’s mobile number. 
• Pay Anyone. Using the recipient’s New Zealand account number.

Please note that both types refer to payments made within New Zealand.

No, not at this stage. However, you can use ANZ Internet Banking to make bill payments.

No. If you need to send money overseas you can you use the International Payments function within ANZ Internet Banking.

No, you can only make payments to New Zealand bank accounts or mobile phone numbers. If you need to send money overseas you can you use the International Payments function within ANZ Internet Banking.

No, these can’t be made using ANZ goMoney. You can make future-dated payments within ANZ Internet Banking.

Yes, there is. The daily limit for all ANZ Mobile Phone Banking payments is $1,000 in total.

At present, ANZ goMoney doesn’t share your Pay Anyone lists from ANZ Internet Banking.

You can use the Pay to Mobile feature to send money to anyone who has an in-use mobile phone number and holds a bank account with any New Zealand financial institution. Once you’ve made the payment using ANZ goMoney one of the following will happen. 

If the recipient is registered for ANZ goMoney: 

• they’ll receive a text notification from ANZ that a mobile payment has been made (from you) into their nominated main ANZ account. The money is normally deposited into this account immediately. However, this can take up to one business day.

If the recipient isn’t registered for ANZ goMoney: 

• they’ll receive a text notification from ANZ advising them that you’ve sent them a mobile payment.
• You’ll then need to pass on the recipient’s secure one-off Collection Code. You’ll receive this when you make the payment (you can view this in the ‘Uncollected Payments’ screen within the app).
• The recipient then needs to visit the secure ANZ goMoney Claim Payment website – collect.anz.co.nz – with this Collection Code, the payment details outlined in the text message, and their account number to claim the payment. The timing of when funds are available in the recipient’s account will ultimately be dependant on the recipient’s financial institution. (Please note that the recipient doesn’t necessarily have to an ANZ account.)

No. They simply need to hold a bank account with a New Zealand financial institution and have an in-use mobile phone number.

No. They simply need to hold a bank account with a New Zealand financial institution and have an in-use mobile phone number.

Funds are taken out of your account as soon as you make a mobile payment. However, please note the following:

• If you’re making a payment to another ANZ goMoney customer, the payment is normally processed overnight. However, this can take up to one business day.
• If you’re making a payment to another ANZ customer who doesn’t use ANZ goMoney, once they've collected their payment through ANZ’s Claim Payment website  – the payment is normally processed overnight and available the following business day.
• If the payment is made to an account held with another New Zealand financial institution, the timing of when funds are available in the recipient’s account will ultimately be dependant on the recipient’s financial institution.
• If the person you made the mobile payment to doesn’t collect the payment within seven days of receiving the text message notification from ANZ, it will simply be returned to the ANZ account you originally sent the payment from.

The daily limit for ANZ goMoney is $1,000. This applies to both the Pay to Mobile and Pay Anyone features.

You can check the Uncollected Payments screen within ANZ goMoney to see who the payment was made to. Here, you can see:

• If a payment is showing in this list, it hasn’t been collected. If this is the case, the payment can't be collected without the secure Collection Code, which only you know. If you don’t pass this code on, the funds will be returned to your ANZ account after seven days of the recipient receiving the text message notification from ANZ.
• If the payment isn’t showing in the Uncollected Payments screen then the payment has been made to someone. If this is the case, please contact ANZ on 0800 ANZ MOBI (0800 269 6624), 24/7 to make a payment dispute.

No. You can only make pay to mobile payments from an ANZ transaction account.

No, not at this stage.

Once they successfully claimed the payment from the ANZ Claim Payment website– the availability of these funds is dependent upon the recipient’s financial institution.

• If the recipient is registered for ANZ goMoney, they’ll receive a text message notification from ANZ that the payment has been made into their account.
• If the recipient isn’t registered for ANZ goMoney, they’ll receive text message notification from ANZ advising them that you’ve sent them a mobile payment, which they’ll then need to collect from the ANZ Claim Payment site - collect.anz.co.nz

No. However, any payments you’ve made that haven’t been collected can be viewed within the Uncollected Payments screen within ANZ goMoney.

If the recipient doesn’t claim their mobile payment within seven days of receiving the text message notification from ANZ, it will simply be returned to the ANZ account you originally sent the payment from.

You can do this by checking your transaction history for each of your relevant ANZ accounts within ANZ goMoney. Also, if you want to track mobile payments that you’ve made that have yet to be collected, you can view these with the Uncollected Payments screen within ANZ goMoney.

Once you've successfully made a mobile payment, a receipt screen will appear. If you'd like to a record of this, you can take a screen capture (photo) of this screen using your iPhone. To do this, press and hold the Home button, then press the Sleep/Wake button. Your screen will flash and the picture of your screen will appear in your Camera Roll.

For your protection, ANZ recommends that you call the recipient (or, speak to them in person) to give them their secure Collection Code.  

No. Your payment information for ANZ goMoney will only appear in the ANZ bank account statements relevant to the accounts you use within the app, not in the mobile phone bill statement supplied by your mobile telecommunications provider.

If you’re not an ANZ goMoney customer, you’ll need to visit collect.anz.co.nz. Here, you’ll need:
• Your account number
• Your secure one-off Collection Code (the person making the payment will pass this on to you)
• The amount the payment is for (this will be outlined in the text message notification you receive from ANZ)
• Your mobile phone number.

It’s the ANZ Claim Payment site and works in conjunction with ANZ goMoney and, yes, it’s an official ANZ website. Should you have any concerns, you can navigate your way to the ANZ Claim Payment site through anz.co.nz

Please note that if you’re registered for ANZ goMoney but aren’t set up to receive straight-through mobile payments, you’ll need to collect your payment from the ANZ Claim Payment site.

The person sending you the mobile payment (the sender) is an ANZ customer and, in turn, provided your mobile phone number so that ANZ could notify you that they’ve sent you money.
ANZ only uses your mobile phone number to send you a text message notification telling you that you’ve been sent a mobile payment using ANZ goMoney, as well as to identify you when you collect it.

Provided that you’ve entered the relevant details correctly – your bank account details, the secure Collection Code, payment amount and all the steps throughout the mobile payment-collection process – the funds will normally appear in the account you choose within one to three business days. Please note that the timing of when funds are available in your account will ultimately be dependant on your financial institution.

The name of the sender (an ANZ customer) is included in the text message notification you’ve received from ANZ. Please note that the sender has been advised by ANZ goMoney to contact you to pass on your secure one-off Collection Code.

If, for whatever reason, they don’t pass this code on, you will not be able to retrieve the payment from the ANZ Claim Payment site

This is a secure one-off code (a four-digit number) that the sender will pass on to you. This, plus the additional information outlined in the text message notification you received from ANZ is required to collect the payment.

This is so that ANZ knows which bank account you would like the mobile payment to be deposited into.

Yes. ANZ keeps a record of the payment details, including your account details, in the unlikely event that there is an issue with the payment at a later date.  

No. You simply need to follow the mobile payment-collection process (as outlined above). However, if you receive mobile payments from this person regularly, the money is deposited automatically when you’re registered for ANZ goMoney. 

If, for whatever reason, you’re unable to collect a payment within seven days of receiving the text message notification from ANZ, the payment will expire and be returned to the sender’s ANZ account. In this event, ANZ recommends that you contact the sender and ask them to make the payment again.

You’ll need to let the sender know immediately, as they’ll need to contact ANZ on 0800 ANZ MOBI (0800 269 6624) to raise a payment dispute.  

No. You can only make pay to mobile payments from one of the following ANZ transaction accounts: 

Once they successfully claimed the payment from the ANZ Claim Payment website –  collect.anz.co.nz – the availability of these funds is dependent upon the recipient’s financial institution.

• If the recipient is registered for ANZ goMoney, they’ll receive a text message notification from ANZ that the payment has been made into their account.
• If the recipient isn’t registered for ANZ goMoney, they’ll receive text message notification from ANZ advising them that you’ve sent them a mobile payment, which they’ll then need to collect from the ANZ Claim Payment site -  collect.anz.co.nz

No. However, any payments you’ve made that haven’t been collected can be viewed within the Uncollected Payments screen within ANZ goMoney.

If the recipient doesn’t claim their mobile payment within seven days of receiving the text message notification from ANZ, it will simply be returned to the ANZ account you originally sent the payment from.

No. Your payment information for ANZ goMoney will only appear in the ANZ bank account statements relevant to the accounts you use within the app, not in the mobile phone bill statement supplied by your mobile telecommunications provider.

Please notify ANZ by calling 0800 ANZ MOBI (0800 269 6624), 24/7, and ANZ goMoney will be disabled immediately. Please note that ANZ goMoney is securely protected by a four-digit PIN that you choose when you set up the app and only you know. Please also note that you should not disclose this to anyone.

No, as using ANZ goMoney is session based. This means that as soon as you close the app, all of your banking information is no longer available on your iPhone.

ANZ recommends that you have a PIN set up to access your iPhone. Please note that you should not disclose this to anyone. Please also note that this is a separate PIN to the one you set up within ANZ goMoney.

Yes. ANZ has implemented security that requires customers to register before using ANZ goMoney, PIN protection of your banking details, high-grade encryption and a secure one-off Collection Code as part of the mobile payment-collection service.  

ANZ will always include the name of the person sending you the mobile payment within the ANZ goMoney text message. Also, ANZ will never ask you to respond to this text message. Please also note that ANZ will always direct you to the ANZ Claim Payment site.

Yes. All you need to do is call ANZ on 0800 ANZ MOBI (0800 269 6624), 24/7, to deactivate this service.

If this is the case, ANZ goMoney should still be available in your iTunes and will install to your new iPhone. However, you’ll need to re-register ANZ goMoney on your new iPhone, which will deactivate access on your old iPhone handset.

Please contact ANZ on 0800 ANZ MOBI (0800 269 6624), 24/7, to tell us your new mobile number.