ANZ Phone Direct

ANZ Phone Direct gives you the ability to manage all of your accounts including your ANZ Everyday Banking Account, ANZ home loan and ANZ credit card via any touch-tone telephone.

You’re covered

We’ve extended our Guarantee so you can feel safe using ANZ Phone Direct, Internet Banking and Mobile Phone Banking services.

• ANZ Internet, Mobile and Phone Banking Guarantee

How it works

With ANZ Phone Direct you can:

• check your balance and transactions
• transfer money between your accounts
• pay your credit card
• pay many regular household bills
• request stop payments on cheques
• order statements
• organise automatic payments
• apply for an overdraft
• obtain the latest interest or foreign exchange rates.

Plus, with ANZ Phone Direct you can talk to an ANZ Customer Service Consultant 24 hours a day, seven days a week.

At certain high volume call periods, access to Phone Direct using a mobile phone may be restricted. 

How to register

To register for ANZ Phone Direct, all you need is a Customer Registration Number, a PIN and an ANZ account that can be linked to ANZ Phone Direct.

If you haven't registered for ANZ Phone Direct:

Call 0800 ANZ 2 YOU (0800 269 296), (international +64 4 470 3142) 24 hours a day, seven days a week

Already registered

If you have already registered for ANZ Phone Direct and would like to access your accounts:

Call 0800 103 123, (international +64 4 472 7123) 24 hours a day, seven days a week

Please refer to account service charges for a full list of charges that apply.