ANZ Merchant Business Solutions has developed an online portal for our Institutional merchants. This allows the convenience of sending general everyday requests directly into a dedicated specialist team. Our aim is to provide a fast turn around time to improve your experience.

The list below explains each type of form that is available on the portal, what this is used for and the time it takes to action the request.

Transaction History Request

Please use this form to obtain a full Transaction List for a specific time period.

Stationery Order Form

Please use this form to order Manual Offline Vouchers and Imprinter Plates.

Maintenance Request

Please use this form if you wish to make a miscellaneous change to your account.

Merchant Trace Request

Investigation of Credit/Debit amounts to a merchants bank account.

Fee Enquiries – Refund Request

Please use this form if you wish to request a refund of a merchant fee.

Change of Trading or Legal Name

Please use this form if you wish to change your Trading or Legal name.

MSF Statement Request

Please use this form to reorder a reprint of your monthly MSF merchant statement.

Casual Request Form

Please use this form to order a Terminal ID for a short period of time.

Additional Terminal ID

Please use this form if you wish to order an additional terminal ID for an existing Merchant ID.

Additional Merchant ID

Please use this form if you wish to set up an additional merchant ID for a new or existing site.

Reprocess a transaction or Process a refund

To re-process a signed receipt for a transaction that has not been settled or process a refund on your behalf.

Closure Request

Please use this form if you would like to close a Merchant or Terminal ID.

Important: For all urgent requests, please contact your Institutional Merchant Specialist or contact our Merchant Services team on 0800 473 453 option 2.

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