Manage my accounts

You can link your accounts to ANZ Internet Banking in one of three ways:

• Use the link my accounts function on ANZ Internet Banking - this will take 24-48 hours.
• Contact the ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week - this will be immediate.
• Visit your local ANZ branch during the business hours - this will be immediate.

If you are an ANZ Internet Banking for Business customer, please contact your Business Manager or an ANZ Business Specialist on 0800 ANZ BIZ (0800 269 249) for more information.

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Current balance

The current balance incorporates all transactions that have been processed to the account.

• It may include funds which have been deposited but not yet cleared and therefore are not available for withdrawal.
• Likewise it may not show recently withdrawn funds until they have been fully processed.

Available funds

Available funds are the total amount available for withdrawal from your account.

• It will include account specific items such as withdrawal limits, credit limits, redraw and overdraft facilities.
• It will also include the recent transactions that are in the process of being posted to your credit card or visa debit account.
• It will not include all funds that have been deposited but not yet cleared, such as cheques waiting for clearance.

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The "View accounts" page allows you to view details of past transactions on your accounts. You can perform the following functions from this page:

• View the current and available balance,
• Download transaction history,
• Rename and reorder account list,
• View the account options for the current offers on your existing linked ANZ accounts.

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You can download the transaction history for your accounts for up to 90 days via the "Download transaction history" link on the "View accounts" page.

• This link is located under the list of your linked accounts.

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ANZ Internet Banking allows you to download certain information to your computer, including transaction histories or cheque reconciliation details (business customers).

• When downloading information you choose the file type. The CSV file is the easiest option as it does not require any additional software package.
• CSV stands for Comma Separated Values or Character Separated Values. It saves your information in a basic list separated by commas.

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The "Download transaction history" page allows you to download transaction data directly to a software package of your choice if you have one of the following software packages:

• Quicken
• Microsoft Money
• MYOB.

However, if you do not have one of these software packages, you may still download the transactions to your computer as CSV text file. This file can be opened by a plain text editor like notepad or Microsoft Excel.

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To add an additional card holder to your credit card account, you will need to complete the "Credit card - add additional cardholder" request then submit the form via SecureMail.

• This request can only be made by the primary cardholder and for the personal credit card accounts only.
• If you hold an ANZ business credit card please refer your enquiry to your ANZ branch.

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No. Additional cardholder cannot share the same CRN as yours.

• They can access the credit card account through their own CRN by linking the additional card issued to them to their ANZ Internet Banking CRN.

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The question mark that you can see across your ANZ Internet Banking is a link to the "HELP" section.

• When you click on the question mark, it gives you additional information regarding that particular topic.

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