Getting started with ANZ Internet Banking

There can be many reasons for not being able to log on to ANZ Internet Banking.

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If you have forgotten your ANZ Internet Banking password and/or have tried to log on to ANZ Internet Banking with an incorrect password, your CRN will be suspended after three incorrect attempts.

• Please contact the ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week to reset your password.

An ANZ Customer Service Consultant will provide you a temporary password, which you'll be prompted to change on your first log on.

• Password tips

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If you do not have a valid CRN or have forgotten your CRN, please call the ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week.

• Your CRN will be 4-10 digit number provided to you by an ANZ Customer Service Consultant.

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The Personal Identification Number (PIN) is a four to seven digit number, which is your existing ANZ Phone Direct PIN.

• If you haven't already been supplied a valid PIN by an ANZ Customer Service Consultant or have forgotten your PIN please call ANZ Phone Direct on 0800 103 123 (International callers: +64 4 472 7123).

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If ANZ Internet Banking indicates that your CRN or PIN is incorrect, please contact ANZ Phone Direct on 0800 103 123 (International customers please call +64 4 472 7123) to confirm you CRN or to obtain a new PIN.

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We aim to give you the best experience when you use ANZ Internet Banking. The following list outlines the compatible browsers that will provide you with the best online experience:

• Internet Explorer 8, 7 or 6.0.2900
• Firefox 3.0 and 3.5
• Safari 3.0 and 4.0

The most common browser issues for not gaining access to ANZ Internet Banking are:

• SSL Certificate issues
• Pop-up blockers
• JavaScript being disabled
• Cookies and temporary files that need to be deleted
• Browser version being too old

• Find out more about browser settings

Please contact the ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week for further assistance.

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ANZ Internet Banking utilises a pop-up window for opening the log on window. For this reason we recommend that you allow all pop-ups and advertisements to appear on www.anz.co.nz, or disable the pop-up blocker for the duration of your ANZ Internet Banking session.

• You may temporarily disable most pop-up blockers by holding onto the CTRL button while clicking on the link.

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Yes. ANZ Internet Banking runs on a Mac as long as the software requirements are met, i.e. Processor 3G or above, Operating System Mac OS X (10.4), Ram 32MB and Web browser Safari™ 3.x.^^

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Registering for ANZ Internet Banking does not give you access to all your accounts online. If you cannot see your accounts online, please choose one of the following options to get your accounts linked to ANZ Internet Banking:

• Use the link my accounts function on ANZ Internet Banking - this will take 24-48 hours.
• Contact the ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week - this will be immediate.
• Visit your nearest ANZ branch - this will be immediate.

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You can link most of your ANZ accounts to your ANZ Internet Banking, if you are authorised to access them. The accounts that can be linked vary from everyday and savings account to loans and credit cards. The ANZ Customer Service Consultant, who handles your enquiry, will check the account relationship to ensure that it can be linked to your CRN.

• Link my accounts to ANZ Internet Banking

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ANZ Internet Banking

No service fees apply to ANZ Internet Banking. Transaction fees may apply for certain types of accounts.

• These fees may be changed by ANZ from time to time.
• Full details of all current fees and charges are available from any branch of the Bank or on the ANZ website.
• You are responsible for all charges levied by an Internet Service Provider when either you or an Authorised User accesses ANZ Internet Banking.

ANZ Internet Banking for Business

When you use ANZ Internet Banking for Business to make particular transactions you will be charged fees.

• These fees may be changed by ANZ from time to time.
• Full details of all current fees and charges are available from any ANZ branch.

You are responsible for all charges levied by an internet service provider when either you or an authorised user accesses ANZ Internet Banking for Business.

• Find out more about ANZ Internet Banking for Business fees

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To register for ANZ Internet Banking you need a CRN and a PIN. If you haven't already been supplied with a valid CRN and a PIN or have forgotten them, please call ANZ Internet Banking team on 0800 269 296 (International customers please call +64 4 470 3142).

• If you have already registered for ANZ Phone Direct use this CRN and PIN to register for ANZ Internet Banking.

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If you have a business account with ANZ and need higher daily payment limits, co-signatory authorisation, access to payment templates, payment file upload options and need a Security Device for additional security for online payments and transfers to third party accounts, you may register for ANZ Internet Banking for Business.

We recommend you contact your local local Business or Relationship Manager for more information regarding the registration process.

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ANZ employs various security measures to protect your transactions and personal information. However, you as a customer can also play a big part in protecting your banking including keeping your security software up to date.

• Find out more about ANZ Internet Banking security
• Find out more about security software

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If you have registered for ANZ Internet Banking, use your CRN and password to logon to ANZ Internet Banking.

• If you need help while logged on to ANZ Internet Banking, click the "Help" icon in the top right hand corner of all pages. Here you'll find information about each function, step-by-step instructions and FAQs.
• You can also check out our ANZ Internet Banking demo located under the "Log on" button in www.anz.co.nz.
• The ANZ Internet Banking team can be contacted on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week.

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Yes. If you have an issue with ANZ Internet Banking help is available 24 hours a day, seven days a week.

• You can contact our ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week.

We also have a secure messaging service called SecureMail, which you can access within ANZ Internet Banking.

• Find out more about SecureMail

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ANZ currently offers TXT Banking, which allows you to keep track of your accounts on the go, and can be used with any mobile phone handset including blackberry.

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