Trouble logging on - browser settings

We aim to give you the best experience when you use ANZ Internet Banking. The following list outlines the browser/operating systems that will provide you with the best online experience.

Click on the browser you use to find out what settings can be changed to help your ANZ Internet Banking experience.

Common issues

The most common reasons for not gaining access to ANZ Internet Banking are:

FAQs

See also

If you are having issues accessing ANZ Internet Banking there are a number of things you can do to make your web browser more compatible.

  • Please note that it is your responsibility to ensure that changing these settings will not affect any other software or functions on your computer.

Choose your web browser and follow the instructions.

Internet Explorer 6.0.2900
Step 1 - Open the "Internet options" window
  • Select "Tools" from the browser menu bar and then choose "Internet options" from the drop down menu.
  • If this isn't visible, press the "Alt" key on your keyboard to display the menu bar.
Step 2 - Set the security settings
  • Go to the "Internet options" window and select "Security" from the tabs along the top.
  • Then click the "Custom level" button.
  • In the "Security settings" window, scroll down to the "Java permissions (or Software channel permissions)" area, and select "Medium" safety.
  • Please note that this does not affect the security of your ANZ Internet Banking.
  • Click "OK" to save and apply your settings.
Step 3 - Check that you have the correct advanced settings
  • Select the "Advanced" tab at the top right of the "Internet options" window.
  • Scroll down to the "Security" area, and check the following options are all ticked:
    • Use SSL 2.0
    • Use SSL 3.0
    • Use TLS 1.0
  • If the options have not been ticked, select them and then click the "Apply" button in the bottom right corner of the "Internet options" window.

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Step 4 - Clear temporary Internet files
  • Select the "General" tab from the top of the "Internet options" window.
  • Click on the "Delete" button in the "Browsing history" area.
  • The "Delete browsing history" window will display.
  • Select the "Temporary Internet files" option and then click "Delete".
  • When prompted click "OK".
  • Click the "Close" button and then click the "OK" button towards the bottom right corner of the "Internet options" window.

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Step 5 - Check the pop-up blocker settings
  • Select the "Tools" menu and move your cursor to pop-up blocker.
  • Select "Pop-up blocker settings" from the sub-menu.
  • Type www.anz.com into the space provided.
  • Click "Add" button.
  • The address will appear in the address is in the "Allowed sites" list.
  • Click "Close" from the bottom right corner.

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Step 6 - Apply all changes
  • To enable these changes, close your browser and restart your computer.
  • Once you have restarted your computer, your Internet Explorer settings should be compatible with ANZ Internet Banking and allow you to log on.

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Internet Explorer 7
Step 1 - Open the "Internet options" window
  • Select "Tools" from the browser menu bar and then choose "Internet options" from the drop down menu.
  • If this isn't visible, press the "Alt" key on your keyboard to display the menu bar.

You can also find the "Tools" menu in the browser toolbar on the right.
Step 2 - Set the security settings
  • Go to the "Internet options" window and select "Security" from the tabs along the top.
  • Then click the "Custom level" button.
  • In the "Security settings" window, scroll down to the "Java permissions (or Software channel permissions)" area, and select "Medium" safety.
  • Please note that this does not affect the security of your ANZ Internet Banking.
  • Click "OK" to save and apply your settings.

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Step 3 - Check that you have the correct advanced settings
  • Select the "Advanced" tab at the top right of the "Internet options" window.
  • Scroll down to the "Security" area, and check the following options are all ticked:
    • Use SSL 2.0
    • Use SSL 3.0
    • Use TLS 1.0
  • If the options have not been ticked, select them and then click the "Apply" button in the bottom right corner of the "Internet options" window.

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Step 4 - Clear temporary Internet files
  • Select the "General" tab from the top of the "Internet options" window.
  • Click on the "Delete" button in the "Browsing history" area.
  • The "Delete browsing history" window will display.
  • Click "Delete files".
  • When prompted click "OK".
  • Click the "Close" button and then click the "OK" button towards the bottom right corner of the "Internet options" window.

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Step 5 - Check the pop-up blocker settings
  • Select the "Tools" menu and move your cursor to pop-up blocker.
  • Select "Pop-up blocker settings" from the sub-menu.
  • Type www.anz.com into the space provided.
  • Click "Add" button.
  • The address will appear in the address is in the "Allowed sites" list.
  • Click "Close" from the bottom right corner.

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Step 6 - Apply all changes
  • To enable these changes, close your browser and restart your computer.
  • Once you have restarted your computer, your Internet Explorer settings should be compatible with ANZ Internet Banking and allow you to log on.

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Internet Explorer 8
Step 1 - Open the "Internet options" window
  • Select "Tools" from the browser menu bar and then choose "Internet options" from the drop down menu.
  • If this isn't visible, press the "Alt" key on your keyboard to display the menu bar.

You can also find the "Tools" menu in the browser toolbar on the right.
Step 2 - Set the security settings
  • Go to the "Internet options" window and select "Security" from the tabs along the top.
  • Then click the "Custom level" button.
  • In the "Security settings" window, scroll down to the "Navigate windows and frames across different domains" area 
  • Ensure the "Enable" button is selected.
  • Scroll to the "Java permissions (or Software channel permissions)" section.
  • Select "Medium" safety.
  • Please note that this does not affect the security of your ANZ Internet Banking.
  • Click "OK" to save and apply your settings.

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Step 3 - Check that you have the correct advanced settings
  • Select the "Advanced" tab at the top right of the "Internet options" window.
  • Scroll down to the "Security" area, and check the following options are all ticked:
    • Use SSL 2.0
    • Use SSL 3.0
    • Use TLS 1.0
  • If the options have not been ticked, select them and then click the "Apply" button in the bottom right corner of the "Internet options" window.

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Step 4 - Clear temporary Internet files
  • Select the "General" tab from the top of the "Internet options" window.
  • Click on the "Delete" button in the "Browsing history" area.
  • The "Delete browsing history" window will display.
  • Select the "Temporary Internet files" option and click "Delete".
  • When prompted click "OK".
  • Click the "Close" button and then click the "OK" button towards the bottom right corner of the "Internet options" window.

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Step 5 - Check the pop-up blocker settings
  • Select the "Tools" menu and move your cursor to pop-up blocker.
  • Select "Pop-up blocker settings" from the sub-menu.
  • Type www.anz.com into the space provided.
  • Click "Add" button.
  • Next add "salmat.bpayview.com.au" and click "Add" again.
  • The addresses will appear in the address is in the "Allowed sites" list.
  • Click "Close" from the bottom right corner.

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Step 6 - Apply all changes
  • To enable these changes, close your browser and restart your computer.
  • Once you have restarted your computer, your Internet Explorer settings should be compatible with ANZ Internet Banking and allow you to log on.

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Firefox 3.0
Step 1 - Open the "Options" window
  • Select "Tools" from the browser menu bar and then choose "Options" from the drop down menu.

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Step 2 - Check that Java is enabled
  • From the options window select "Content" from the icons along the top.
  • Ensure that the following options are ticked:
    • Enable JavaScript
    • Enable Java

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Step 3 - Check your pop-up blocker settings
  • If you have pop-up blocker enabled, click on the "Exceptions".
  • In the new "Allowed sites" window, type "www.anz.com".
  • Click "Allow".
  • Click the "Close" button in the bottom right corner.

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Step 4 - Check your "Advanced settings"
  • Select "Advanced" at the top right of the "Options" window.
  • Click on the "Encryption" tab.
  • Ensure that the following options are all ticked:
    • Use SSL 3.0
    • Use TLS 1.0

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Step 5 - Clear temporary Internet files
  • Select the "Privacy" icon from the top of the "Options" window.
  • Click on the "Clear now" button in the "Private data" area.
  • Click "OK" button towards the bottom right corner of the "Options" window to finalise these settings.

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Step 6 - Apply all changes
  • Close and restart your browser.
  • Once you have re-opened the browser, your Firefox settings should be compatible with ANZ Internet Banking and allow you to log on.

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Firefox 3.5
Step 1 - Open the "Options" window
  • Select "Tools" from the browser menu bar and then choose "Options" from the drop down menu.

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Step 2 - Check that Java is enabled
  • From the options window select "Content" from the icons along the top.
  • Ensure that the following options are ticked:
    • Enable JavaScript
    • Enable Java

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Step 3 - Check your pop-up blocker settings
  • If you have pop-up blocker enabled, click on the "Exceptions".
  • In the new "Allowed sites" window, type "www.anz.com".
  • Click "Allow".
  • Click the "Close" button in the bottom right corner.

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Step 4 - Check your "Advanced settings"
  • Select "Advanced" at the top right of the "Options" window.
  • Click on the "Encryption" tab.
  • Ensure that the following options are all ticked:
    • Use SSL 3.0
    • Use TLS 1.0
  • Click "OK" button towards the bottom right corner of the "Options" window to finalise these settings.

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Step 5 - Clear temporary Internet files
  • Select "Tools" from the browser menu bar and then select "Clear recent history" from the drop down menu.
  • The "Clear recent history" window will display.
  • Change the "Time range to clear" to "Everything".
  • The "Clear all history" window will display.
  • Click the arrow next to the "Details" option.
  • This will show a series of selectable tick boxes.
  • Ensure that "Cache" is ticked.
  • Click the "Clear now" button.

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Step 6 - Apply all changes
  • Close and restart your browser.
  • Once you have re-opened the browser, your Firefox settings should be compatible with ANZ Internet Banking and allow you to log on.

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Safari 3.0 and Safari 4.0
Step 1 - Check the security settings
  • Select "Safari" from the menu bar and then select "Preferences" from the menu.
  • From the new window, select "Security" from the icons along the top and then check that the following options are ticked:
    • Enable Java
    • Enable JavaScript
  • Ensure the "Block pop-up windows" box is left unchecked.
  • Click the red close window button in the top left corner.

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Step 2 - Clear the cache
  • Select "Safari" from the menu bar and then select "Empty cache" from the drop down menu.
  • When the confirmation window appears, click "Empty" to clear the browser cache.

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Step 3 - Apply all changes
  • To enable these changes, close and restart your browser.

Once you have re-opened the browser, your Safari settings should be compatible with ANZ Internet Banking and allow you to log on.

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Google chrome
Step 1 - Check the security settings
  • Select the "spanner" icon in the browser toolbar and select "Options" from the menu.
  • Go to the "Security" section of the "Under the hood" tab and ensure the following options are checked:
    • Use SSL 2.0.
    • Check for server certificate revocation.

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Step 2 - Clear the browsing data
  • Go to the "Privacy" section of the "Under the hood" tab and click "Clear browsing data".
  • Ensure the "Empty the cache" box is checked.
  • In the "Clear data from this period" section ensure "Everything" is selected from the drop down menu.
  • Click "Clear browsing data".

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Step 3 - Check the pop-up blocker settings
  • Go to the "Privacy" section of the "Under the hood" tab and click "Content settings".
  • In the "Content settings" window, select "pop-ups" from the "Features" menu.
  • Click on the "Exceptions" button.
  • Click the "Add" button and in the new window, type www.anz.com into the space provided (within the Pattern field). Then click "OK".
  • We also recommend adding salmat.bpayview.com.au in the same way.
  • Once the address appears in the pop-up exceptions list, click the "Close" on the bottom right.

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Step 4 - Apply all changes
  • To enable these changes, close your browser and restart your computer.
  • Once you have restarted your computer, your Google Chrome settings should be compatible with ANZ Internet Banking and allow you to log on successfully.

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Need more help?

Use our faqs to find out more about browser settings and accessing ANZ Internet Banking.

Why can't I log on to ANZ Internet Banking?

There can be many reasons for not being able to log on to ANZ Internet Banking.

CRN and password issues
  • Incorrect CRN or password: you'll need to have your CRN confirmed or your password reset.
  • CRN suspended: after three unsuccessful log on attempts, your CRN will be suspended. You will not be able to log on to ANZ Internet Banking until the CRN is un-suspended or password is reset.
  • Your CRN is locked: your CRN may be locked for such reasons as unauthorised use or other security issues. ANZ will lock your CRN upon your request if you suspect security issues with your computer. ANZ will also lock your CRN if there has been a suspected fraudulent transaction using your ANZ Internet Banking CRN or a related CRN.

To rectify any of the issues above please contact the ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370).

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Security and general access issues
  • Always ensure you are accessing the correct website. Check whether it states "ANZ New Zealand" on the top left hand corner. Always start by entering the address www.anz.co.nz into the address bar.
  • There may be issues with your browser settings or operating system.
  • The pop-up windows may be blocked.
  • From time to time, ANZ Internet Banking technicians need to perform additional maintenance on the system. This is normally scheduled on Sunday mornings between 1.00am and 4.00am (NZT) as there is minimal customer usage of the site.or the weekends and a notification message is provided to ANZ Internet Banking customers on the day of the scheduled outage.

Please contact the ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week for further assistance.

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I have forgotten my ANZ Internet Banking password. What do I do now?

If you have forgotten your ANZ Internet Banking password and/or have tried to log on to ANZ Internet Banking with an incorrect password, your CRN will be suspended after three incorrect attempts.

  • Please contact the ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week to reset your password.

An ANZ Customer Service Consultant will provide you a temporary password, which you'll be prompted to change on your first log on.

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What browser settings should I change to make ANZ Internet Banking work?

We aim to give you the best experience when you use ANZ Internet Banking. The following list outlines the compatible browsers that will provide you with the best online experience:

  • Internet Explorer 8, 7 or 6.0.2900
  • Firefox 3.0 and 3.5
  • Safari 3.0 and 4.0

The most common browser issues for not gaining access to ANZ Internet Banking are:

Please contact the ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week for further assistance.

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Is my pop-up blocker affecting ANZ Internet Banking?

ANZ Internet Banking utilises a pop-up window for opening the log on window. For this reason we recommend that you allow all pop-ups and advertisements to appear on www.anz.co.nz, or disable the pop-up blocker for the duration of your ANZ Internet Banking session.

  • You may temporarily disable most pop-up blockers by holding onto the CTRL button while clicking on the link.

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How accessible is ANZ Internet Banking?

We aim to make ANZ Internet Banking as accessible as possible.

  • We've included a "Skip to content" link for screen-readers to easily access important content.
  • We've made it easy for non-mouse users to tab through our ANZ Internet Banking pages.
  • Our horizontal menu structure allows for easier navigation through ANZ Internet Banking.

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Will my screen-reader work with ANZ Internet Banking?

Your screen-reader should be able to scan easily through ANZ Internet Banking. We've included a "Skip to content" link, which allows quicker access to the main content of the website.

  • Our horizontal navigation also makes it easier to tab through the website.

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Can I use Internet Banking on my mobile phone?

ANZ currently offers TXT Banking, which allows you to keep track of your accounts on the go, and can be used with any mobile phone handset including blackberry.

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Need more help?

For further assistance please call the ANZ Internet Banking team on 0800 368 524 (International callers: +64 4 473 0370) 24 hours a day, seven days a week.

Safari is a registered trademark of Apple Computer, Inc.