What to do when someone dies

We understand it can be a difficult time when you’ve recently lost a friend or family member. We want to make it easy for you to sort out their finances, including any ANZ accounts.

There are four main steps

Tell us when someone has passed away

If you haven’t already done so, you or your solicitor can let us know when someone has passed away. You can do this by visiting any ANZ branch or calling us on 0800 269 296.

If possible, please bring in a copy of your ID and a copy of the death certificate.

When you contact us we can go through everything with you. We will let you know the next steps and what documents you may need to provide. We understand there’s a lot to deal with when someone passes away. But it’s important to know that until you do tell us, their account can continue to be used. This means payments can still go out of the account and other signatories who have access can still withdraw money.