Fraudulent transactions

What to do if you suspect fraud on your credit card

If you suspect your credit card has been used fraudulently, we are available 24/7 to assist. Please call us immediately on 0800 658 044 so the card can be blocked and a new one ordered if required.

If you are overseas, call +64 9 522 3010 (toll charges apply).


Fraud protection

We have round-the-clock credit card security to help protect your credit card. If we suspect fraudulent activity, we’ll try to contact you to confirm the transaction. If we can’t contact you, we’ll make a decision on whether we need to block your account until we can reach you.


Help and support