Lost / stolen cards and emergency assistance

If you have lost your credit card, we are available 24 hours a day, 7 days a week to assist.


Phone New Zealand

Please call ANZ immediately, so the card can be blocked and a new one ordered if required.

0800 658 044
24 hours a day,
7 days a week.

Phone Overseas

If you are overseas call us immediately, so we can assist you.

+64 9 522 3010  (toll charges apply)
24 hours a day,
7 days a week.

Help and support

important info iconImportant information

This material is for information purposes only. Its content is intended to be of a general nature, does not take into account your financial situation or goals, and is not a personalized financial adviser service under the Financial Advisers Act 2008. It is recommended you seek advice from a financial adviser which takes into account your individual circumstances before you acquire a financial product. If you wish to consult one of ANZ's financial advisers, please contact us on 0800 269 296.