RWC 2011 Prepaid Card - Credit & prepaid cards

If you load money onto your card at an ANZ branch you can use it straight away. If you use an online bill payment to load your card, it may take two working days to show in your account.

Yes. Transactions between RWC 2011 Prepaid cards and ANZ Recharge cards appear in the account you are transferring the money to immediately.

Pretty much. You can use it at any retailer in New Zealand or overseas that accepts MasterCard^® electronically (it won’t work with the old ‘zip zap’ machines). You can use it online, over the phone, in our branches and wherever there is an EFTPOS terminal. You can also use it at ATMs in New Zealand and overseas. Currency conversion fees apply to all foreign currency transactions.

Yes. You can withdraw money over the counter at any ANZ branch.
If you can’t get to a branch, you can use an ATM to withdraw cash. The fee for all cash withdrawals is $3 ($0 until 30 June 2010). 

Banks and other financial institutions who own overseas ATMs may charge fees for using them. At the time of the transaction, the ATM should disclose the fee amount and require you to accept the fee before you can complete your transaction.

You can check your balance by:

• logging on to your RWC 2011 Prepaid Card account
• calling 0800 777 811 (option 1)
• coming into your nearest ANZ branch, or
• text request.

The easiest way to view your transactions is online. All you need to do is log in to your RWC Prepaid Card account (top right hand of this page) and simply enter the date range you’d like your statement for (30, 60 or 90 days). You can also request your last ten transactions by calling 0800 777 811 (option 1).

Paper statements are available on request by visiting your local ANZ branch.

You can set up regular text alerts to let you know:

• when your balance goes below a set amount
• your balance at a set time (e.g. daily, weekly, monthly)
• when you have reloaded your card.

Before you set up regular text alerts, you’ll need to register your mobile phone number. You can register your mobile phone number and set up (or turn off) regular text alerts by logging in to your RWC 2011 Prepaid Card account (top right hand of this page), by calling 0800 777 811 (option 0) or at any ANZ branch. Fees apply.

You can make one-off text requests using your mobile phone. To do so, you need to register your mobile phone number by logging in to your RWC 2011 Prepaid Card account (top right hand of this page), by calling 0800 777 811 (option 0) or at any ANZ branch.

Requests are available for:

Checking your balance

Text bal and the last 8 digits of your card to 4214

Your last 5 transactions

Text stmt and the last 8 digits of your card to 4214

Locking your card          

Text lock and the last 8 digits of your card to 4214

Unlocking your card       

Text Unlock and the last 8 digits of your card to 4214

To make a one-off text request from overseas, follow the instructions above and send your text to +61 4 10437651.
International SMS fees may be applied by your mobile phone provider.

Yes. You can add one additional cardholder, but they’ll need to be aged 16 years or older. We’ll need to see their ID, so they will have to come into an ANZ branch.

Your additional cardholder will have a separate number and a separate Secure Access Code. They’ll also need to activate their card by setting up a PIN before they can use it.

No. You can set up an additional cardholder at any time.

Yes, you can set spend and withdrawal limits, and you can limit the types of transaction each card is used for (e.g. you can specify no ATM withdrawals). NB: Spend and transaction limits cannot be set up for specific merchants or types of websites. Log in to set up or change these settings, call 0800 777 811 (option 0), or visit your nearest ANZ branch.

If you’ve misplaced your card but think you may find it, you can ask us to put on a temporary lock that will stop someone else from using it. When your card is locked, you’ll be unable to access the funds on your account. If you need to access your funds, and you can’t find your card, you’ll need to cancel it and order a new one. If you find your care you’ll need to unlock it to access your funds. 

You can ask us to lock or unlock your card by logging in to your RWC 2011 Prepaid Card account, by text request, by calling 0800 777 811 (option 0, or +64 4 499 1546 from overseas) or by visiting your nearest ANZ branch.

Call 0800 777 811 (option 0, or +64 4 499 1546 from overseas) or come in to the nearest ANZ branch and let us know right away. We’ll cancel the card immediately and order you a new one.

You’ll need to set a new PIN and activate your card, and we’ll transfer any funds from your old card. Just remember to change over any ongoing transactions that use the old card number. A replacement card fee may apply.

If your card is broken or doesn’t work, call 0800 777 811 (option 0, or +64 4 499 1546 from overseas), or visit your local ANZ branch and we’ll get it sorted. Fees may apply.

Log in to update your email and mobile number online. Alternatively, call 0800 777 811 (option 0) or visit your local ANZ branch.  It is important you update your mobile number especially if you’ve registered for text alerts.

Call 0800 777 811 (option 0) or come into any ANZ branch.

You can log in to change your password online. You can also change it by calling 0800 777 811 (option 1) or by visiting any ANZ branch.