To have the best, and most secure experience when using ANZ Internet Banking, your computer must meet the following minimum technical requirements:

Operating system Windows® XP (SP2+)
Windows® 7 or above
Mac OS X 10.10 or above
Supported web browsers Microsoft® Internet Explorer® browser version 8 and the latest version
Mozilla® Firefox® browser latest version
Google Chrome browser latest version
Apple Safari browser latest version
Web browsers require JavaScript enabled
Cookies enabled
Mobile web browsers Apple devices: Safari latest version
Android™ devices: Google Chrome latest version
Internet access Broadband or high-speed connection
A dial-up connection may mean that you notice degradation in the performance

Although we only support the browsers listed above, other unsupported browsers may still work. However, because unsupported browsers aren’t fully tested, certain parts of ANZ Internet Banking may not work perfectly or may not be secure when accessed via an unsupported browser.

Here are some steps to help you check what browser you’re using:

  1. Open your browser and either click:
    • Help on the toolbar (Internet Explorer®)
    • Safari on the toolbar (Apple Safari)
    • The settings icon (Google Chrome & Mozilla Firefox)

  2. Then select the About browser option

How do I upgrade my web browser?

If you don’t have one of our supported web browsers listed above, you can download the latest version for free. Simply click on the following links and follow the instructions that appear:

I am having trouble loading ANZ Internet Banking. What should I do?

First check that you’ve met all of the minimum technical requirements for ANZ Internet Banking that are listed above.

Still having trouble?

If you’re using a supported operating system and a supported browser, but still having trouble accessing ANZ Internet Banking, the following additional check may help:

  1. Refresh your browser
    Enter the following on your keyboard
  • Mac - CMD + R
  • Windows® - CTRL + F5 or Shift + CTRL + F5
  1. Disable any Plugins or Add-ons being used by your browser
    Some Plugins or Add-ons may interfere with ANZ Internet Banking. Instructions on how to disable these can be found below – choose the link relating to your browser

Certain Add-ons have technology settings that aren’t compatible with the settings of ANZ Internet Banking.  If you use ANZ Internet Banking in conjunction with those Add-ons, ANZ Internet Banking won't work. 

  1. Contact us
    If you're still experiencing issues after performing these check, speak to a Customer Service Consultant who's always happy to help.
Call Us
Call 0800 269 296
or from overseas +64 4 470 3142


Microsoft, Internet Explorer and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.
Mozilla and Firefox are registered trademarks of The Mozilla Foundation.
Apple, Safari, Mac and OSX are trademarks of Apple Inc., registered in the U.S. and other countries.  This website is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.
JavaScript is a registered trademark of Oracle Corporation and/or its affiliates.  Other names may be trademarks of their respective owners.
Android is a trademark of Google Inc.