ANZ Phone Banking gives you the ability to manage your accounts via any touchtone telephone anytime, anywhere.

How it works

With ANZ Phone Banking you can:

  • Check your account balances and transactions
  • Transfer money between your accounts
  • Pay your credit card
  • Pay many regular household bills - you can set up payments to be made immediately, or up to 90 days in advance
  • Hear and delete you upcoming bill payments
  • Set up or change your Fast Balance account, which will be played to you automatically each time you ring Phone Banking.

Plus, with ANZ Phone Banking you press 0 at the main menu to talk to an ANZ Customer Service Consultant, from 6am - midnight, seven days a week.

Download our Handy Wallet Guide (PDF 56kB) or our Quick Reference Guide (PDF 56kB) to help remember the menu options and add your Accounts and ID numbers for easy reference. 

For a demonstration

For a free trial, use the demonstration Customer Number below - no actual transactions will take place.

  • Dial 0800 103 123
  • Enter demonstration Customer Number 70108009 and press #
  • Enter the demonstration PIN 13579 and press #.

How to register

To register for ANZ Phone Banking, all you need is a Customer Number, a PIN and an ANZ account that can be linked to ANZ Phone Banking.

If you haven't registered for ANZ Phone Banking:

Telephone icon
Call 0800 269 296, (international +64 4 470 3142) 24 hours a day, seven days a week

Already registered

If you have already registered for ANZ Phone Banking and would like to access your accounts:

Telephone icon
Call 0800 103 123, (international +64 4 472 7123) 24 hours a day, seven days a week

Please refer to account services charges for a full list of charges that apply.

At certain high volume call periods, access to Phone Banking using a mobile phone may be restricted. 

The Electronic Banking Conditions of Use (PDF 176kB) apply to all customers who have registered for ANZ Phone Banking.