Applying for financial hardship assistance
Applying for hardship

How to apply

What you should know

  • You need to be a New Zealand customer to qualify for hardship assistance.
  • A hardship application will void any credit preapproval for ANZ products.
  • There’s a separate application form if you’re suffering significant financial hardship and want to apply for an early withdrawal from KiwiSaver.

What you’ll need to apply

You’ll be asked to enter some details about your:

  • - Income
  • - Assets
  • - Lending and any other debt
  • - Expenses
  • - Reason for applying

If you need help to complete the form or if you’d rather continue this application with a Personal Banker, you can call us on 0800 240 438 or visit any ANZ branch.

What happens after

Once you’ve submitted your application form we’ll review your application and contact you within 5 working days.




Documents you may need to provide

Once you have submitted your application, we may need you to provide further information. If we do, we’ll contact you to let you know.

These may include:

  • Last 3 months’ payslips for each applicant, showing year to date income.
  • Evidence of additional income (i.e. rental income, benefits, boarder income).
  • Last 3 months’ statements for bank accounts held with other banks.
  • Last 6 months’ statements for any loans with other banks, finance companies or stores (i.e. credit cards, personal loans, hire purchases).
  • Evidence that rates and house insurances are paid and up to date.
Handy tip

You might find it helpful to use bank
statements and payslips for the information
we need, so keep them handy.

Apply online today to get things started

 computer logo  Apply for hardship assistance

Frequently asked questions