CHANGES TO ANZ RATES, FEES AND AGREEMENTS

Current public notices


A change to the ANZ EFTPOS Card and ANZ Visa Debit Card Conditions of Use – effective 2 September 2017

We’re making a change to our conditions of use which will take effect on 2 September 2017.  

The eligibility age for a Visa Debit card is moving from 16 to 13 years old.  This will be the same eligibility age as an EFTPOS card.

A copy of the updated ANZ EFTPOS Card and ANZ Visa Debit Card Conditions of Use can be viewed via the link below. You can also obtain a copy from any ANZ branch.


Changes to ANZ General Terms and Conditions, Electronic Banking Conditions, ANZ Credit Card Conditions of Use^, and ANZ goMoney, Internet Banking and Phone Banking Guarantee

We’re making some changes to the ANZ General Terms and Conditions, Electronic Banking Conditions, ANZ Credit Card Conditions of Use and the ANZ goMoney, Internet Banking and Phone Banking Guarantee on 19 August 2017.

We’re introducing a new feature called Voice ID, which will enable ANZ customers to verify their identity using the unique biometric characteristics in their voice.

We’re updating the ANZ General Terms and Conditions, Electronic Banking Conditions and ANZ Credit Card Conditions of Use to say that if you agree, we can use Voice ID to identify you on your calls with ANZ, without taking any further steps to identify you. When you use Voice ID, you will be responsible for all actions on your accounts (or your credit card) following successful identification using Voice ID, in accordance with these documents.

We’re including a new security requirement in these documents, and in the ANZ goMoney, Internet Banking and Phone Banking Guarantee, that you must not record your voice identification phrases or let someone else register their voiceprint against your customer number.

In the ANZ General Terms and Conditions we’re including the security requirement for ANZ goMoney that you must not have fingerprint access enabled in goMoney Settings if someone else’s fingerprint is stored on your mobile device. We’re also updating the wording under the heading ‘We don’t have to accept telephone, fax or email instructions.’ These changes include wording that we may only transfer funds between your accounts and may not agree to transfer funds to someone else.

The new ANZ General Terms and Conditions, Electronic Banking Conditions, ANZ Credit Card Conditions of Use and Online Banking Guarantee will take effect on 19 August 2017 and are available below.

^ These changes apply to the ANZ Credit Card Conditions of Use that govern ANZ Credit Cards issued from 6 June 2015, and the ANZ Credit Card Conditions of Use that govern ANZ Credit Cards issued prior to 6 June 2015.