Here’s how we’re helping you through COVID-19

Latest updates to banking services, and information about the available support options as of 20 October 2021.

Branches open during COVID-19 Alert Levels

In Level 3 selected branches will be open to provide essential services on Tuesdays and Thursdays, 10am – noon. In Level 2 all branches will be open as usual. Most banking services can be provided over the phone, call us on 0800 269 296. 
See open branches in Level 3

In this section

At all alert levels most banking services will be operating, including ATMs, payments will work as usual, and banking and lending support is available.

Download the ANZ goMoney mobile app to join us without visiting a branch

Apply for a Go or Jumpstart account using goMoney and you won't need to visit a branch - how easy is that!

You can join using the app if you live in New Zealand, are 18 or over, and hold a current New Zealand passport or driver licence. 

How we can help

Other helpful information

Important information

ANZ lending criteria, terms, conditions, and fees apply. Interest rates and fees are subject to change.  

Eligibility criteria and terms and conditions apply to ANZ Internet Banking, ANZ goMoney, ANZ Phone Banking and Pay to Mobile. See our Electronic Banking Conditions (PDF 129KB) for more information.

A copy of the Bank's General Disclosure Statement under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.

This material is for information purposes only. We recommend seeking financial advice about your situation and goals before getting a financial product. To talk to one of our team at ANZ, please call 0800 269 296, or for more information about ANZ’s financial advice service or to view our financial advice provider disclosure statement see