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Applying for hardship assistance
What you should know
- You need to be a New Zealand customer to qualify for hardship assistance.
- A hardship application will void any credit preapproval for ANZ products.
- There’s a separate application form if you’re suffering significant financial hardship and want to apply for an early withdrawal from KiwiSaver.
COVID-19 (coronavirus) latest updates
Please call us if you’re experiencing financial hardship. We’re here to help and are working on other financial support options to help our customers get through COVID-19.
If you’re worried about your situation, it’s important to talk to us early. We’ll work with you and give you information and support that may help you get back on track. Remember, talking to us about any problems you’re having won’t affect our relationship with you.
What you’ll need to apply
You’ll be asked to enter some details about your:
- Income
- Assets
- Lending and any other debt
- Expenses
- Reason for applying.
If you need help to complete the form or if you’d rather continue this application with a Personal Banker, you can call us on 0800 240 438 or visit any ANZ branch.
What happens after
Once you’ve submitted your application form we’ll review your application and contact you within 5 working days.
Documents you may need to provide
Once you have submitted your application, we may need you to provide further information. If we do, we’ll contact you to let you know.
These may include:
- Last 3 months’ payslips for each applicant, showing year to date income.
- Evidence of additional income (i.e. rental income, benefits, boarder income).
- Last 3 months’ statements for bank accounts held with other banks.
- Last 6 months’ statements for any loans with other banks, finance companies or stores (i.e. credit cards, personal loans, hire purchases).
- Evidence that rates and house insurances are paid and up to date.
Tip: You might find if helpful to use bank statements and payslips for the information we need, so keep them handy.
Call us
0800 240 438
Weekdays, 8.30am - 8pm
Weekends, 9am - 5pm