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If you are in a situation that is causing you financial hardship, and you have a loan or credit card with us, we may be able to provide you financial assitance.
Check that your situation meets our criteria for being in financial hardship and see other ways we may be able to help.
You could also check your insurance to see if your situation is covered.
If you have preapproval for any ANZ credit product, applying for financial hardship assistance will void (cancel) that preapproval.
If you have a joint loan, we may still be able to help you as an individual. We will need to contact the other party, but will not discuss your details with them.
Apply for hardship assistance
If you have a question or you’d rather speak to someone, call us.
0800 240 438
Weekdays, 8.30am - 8pm
Weekends, 9am - 5pm
We’ll review your application and contact you within five working days.
In the meantime, keep making payments on your loan, if you can.
If your application is declined, we will tell you why and talk to you about other help that may be available to you.
It’s important that you let us know as soon as your situation changes so we can make sure the assistance we are providing is still appropriate.
When we look at your application, we might see that we need more information from you. If we do, we’ll contact you to let you know.
The documents we might need to see include: