At times, our Contact Centre may experience more calls and emails than usual. We appreciate your patience. Find more about ways to bank from home.
Your health and wellbeing
During the lockdown, we will continue to provide essential services, but staff numbers will be reduced in our contact centre, and branch locations, days and hours will be limited.
Our staff are following government guidelines around staying home to ensure your visit to the branch is as safe as possible.
We’re doing everything we can to ensure we support the way you bank, whether that is using our ANZ goMoney app, Internet Banking, Phone Banking, ATMs, or talking to our staff.
To help combat COVID-19, most branches will be closed during the lockdown.
Around 60 branches throughout the country will be open on Wednesdays between 9am and 12pm for simple cash transactions only. This is to support our most vulnerable customers, and those who haven’t been able to do their banking online or over the phone. We appreciate your understanding in these unprecedented times.
This is necessary in the circumstances and subject to change.