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At times, our Contact Centre may experience more calls and emails than usual. We appreciate your patience. Find more about ways to bank from home.

COVID-19 Alert Level 4

What it means for banking services

We’re here to help you with your banking

While the country is at Alert Level 4, and in lockdown, banks will operate and provide essential services.

Please be assured that cash is available at ATMs, payments will work as usual, and banking and lending support is available.

If you, or a family member or neighbour, usually needs assistance with banking, or are struggling with completing essential banking transactions, please call us and ask how we can help.

 

Please use self-service banking channels if you can

We encourage you to use self-service banking channels such as ANZ goMoney, Internet Banking, 24/7 Automated Phone Banking or ATMs to do your regular banking.

At times, our Contact Centre may experience more calls and emails than usual, so your wait time may be longer than normal. Using self-service channels means our Contact Centre staff can focus on helping our most vulnerable customers, as well as customers who can’t bank another way, and those immediately impacted by coronavirus.

Find out more about ways to bank safely and securely from home.

We have limited staff in our contact centre

You can still call us if you cannot bank another way, or if you require urgent financial support. Our contact centre is open from 6am to 12 midnight, 7 days a week, on 0800 269 296.

At times, we may experience more calls and emails than usual. We apologise for any delays you may experience, and appreciate your patience.

The Government might be able to help you too

The Government has announced a financial support package, including a wage subsidy scheme. Find out more, and how to access support, at the Unite Against COVID-19 website.

We have limited branch locations and hours

In conjunction with the Government and other banks, we have decided to close most of our branches during the lockdown to lessen the risks of COVID-19 becoming community transmitted.

Around 60 branches throughout country will be open on Wednesdays between 9am and 12pm for simple cash transactions only.

This is necessary in the circumstances and subject to change. Check back here for any changes to the branch locations, days or hours.

Who can visit a branch?

Services will be limited to simple cash transactions and will only be available to our most vulnerable customers, and those who haven’t been able to do their banking online or over the phone. We appreciate your understanding in these unprecedented times.

For our customer and staff safety, please don’t visit a branch if you’ve have been in contact with COVID-19, travelled internationally in the last 14 days or are showing any signs of illness consistent with COVID-19.

Remember, please use self-service banking channels such as ANZ Internet Banking, goMoney, Phone Banking and ATMs if you are able to.

Branch locations – open Wednesdays, 9am–12pm only (some exceptions apply)

  • Dargaville - 72 Victoria St
  • Kaikohe - 122 Broadway
  • Kaitaia - 111-113 Commerce St
  • Kerikeri - Cnr Kerikeri Rd & Fairway Dr
  • Whangarei - Cnr Bank St & Rust Ave
  • Auckland Central - 205 Queen Street, Auckland
  • Mt Eden - 231 Dominion Rd, Auckland
  • Ponsonby - 308-312 Ponsonby Rd, Auckland
  • Birkenhead - 26 Birkenhead Ave, Auckland 
  • Silverdale – 61 Silverdale St, Auckland
  • Wairau Valley - 4-6 Link Dr, Auckland 
  • Warkworth - 34 Queen Street, Auckland
  • Ellerslie - 395 Great South Rd, Auckland
  • Pakuranga - 1-5 Aylesbury St, Auckland
  • Remuera - Cnr Remuera Rd & Victoria Ave, Auckland
  • Henderson - Cnr Lincoln Rd & Universal Dr, Auckland 
  • New Lynn - 3062 Great North Rd, Auckland
  • Papatoetoe - 196 Great South Rd, Auckland 
  • Manukau - 67 Cavendish Dr, Auckland (IMPORTANT: this is not the ANZ branch located inside the Westfield Mall)
  • Pukekohe - 80 King St, Auckland
  • Mt Maunganui, Tauranga - Shop 1020, 19 Girven Rd
  • Tauranga - Shop A12, Block A, Bethlehem Town Centre, 19 Bethlehem Rd
  • Hawera - Cnr High & Princes Sts
  • Gisborne - 36 Gladstone Rd
  • Morrinsville - 221 Thames St
  • Napier South - 90 Hastings St
  • New Plymouth - Cnr Devon St West & Brougham St
  • Palmerston North - Cnr The Square & Broadway Ave
  • Rotorua - Cnr Fenton & Hinemoa Sts
  • Hastings - 1026 Heretaunga St West, Saint Leonards
  • Taupo - 105-107 Tongariro St
  • Te Awamutu - 126 Alexandra St
  • Thames - 601 Pollen St
  • Te Rapa - The Base, Te Rapa Rd
  • Wanganui - 101 Victoria Ave
  • Whakatane - 236-238 The Strand
  • Levin - 228 Oxford St 
  • Hutt Central - 107-109 Queens Dr
  • Masterton - 13-17 Lincoln Rd
  • Porirua - 2 Kilkerran Pl
  • Waikanae - 4 Mahara Pl
  • Wellington - 22 Willis St
  • Alexandra - 37 Tarbert St
  • Ashburton - 150-158 Tancred St
  • Balclutha - 33 Clyde St
  • Blenheim - 40-42 Market St
  • Chatham Islands - Waitangi (IMPORTANT: this branch will be open on Tuesdays from 9am-12pm) 
  • Dunedin Central - 71 George St
  • Five Mile - Unit 1, 34 Grant Rd
  • Gore - Cnr Main & Mersey Sts
  • Greymouth - 89 MacKay St
  • Hornby - Shop 61, The Hub, 418 Main South Rd
  • Invercargill - 55 Kelvin St
  • Nelson - 248 Trafalgar St
  • Oamaru - 11 Thames St
  • Rangiora - 85 High St
  • Riccarton, Christchurch - 97 Riccarton Rd
  • Shirley, Christchurch - Shop 100, The Palms Mall, 24-26 Marshland Rd
  • Timaru - 211 Stafford St
  • Twizel - 22 Market Pl
  • Wanaka - 58-60 Ardmore St

We have stopped some non-essential services

So we can support all customers, we have temporarily stopped some non-essential services.

We will not process any new requests for:

  • foreign cash 
  • new customers to buy Bonus Bonds 
  • account opening for new customers 
  • A-Z Reviews (some exceptions apply).

Contacting us

Where possible, please use ANZ goMoney, Internet Banking, 24/7 Automated Phone Banking, or ATMs to do your regular banking. Using those services means our contact centre can focus on helping our most vulnerable customers and those immediately impacted by coronavirus. Find out more about ways to bank safely and securely from home.

Ways to bank from home

The easiest way to get in touch with us is to complete the relevant call back request form (below) and we'll get back to you as soon as possible.

Home loan callback Business banking callback Other lending callback

You can still call us if you need to

You can still call us if you cannot bank another way, or if you require urgent financial support. Our Contact Centre is open from 6am to 12 midnight, 7 days a week, on 0800 269 296. At times, we may experience more calls and emails than usual, so your wait time may be longer than normal. We apologise for any delays, and appreciate your patience.

Other helpful information

Healthline

0800 358 5453

If you have symptoms of coronavirus, call the NZ Covid-19 Healthline

Ministry of Health website

www.health.govt.nz

Information, official guidelines and updates

Unite against COVID-19 website

www.covid19.govt.nz

Latest updates from the NZ government

ANZ lending criteria, terms, conditions, and fees apply. Interest rates and fees are subject to change.  

A copy of the Bank's General Disclosure Statement  under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.

This material is for information purposes only. Its content is intended to be of a general nature, does not take into account your financial situation or goals, and is not a personalised financial adviser service under the Financial Advisers Act 2008. It is recommended you seek advice from a financial adviser which takes into account your individual circumstances before you acquire a financial product. An ANZ Authorised Financial Adviser will, on request and free of charge, provide you with his or her disclosure statement prepared under the Financial Advisers Act 2008. If you wish to consult one of ANZ's financial advisers, please contact us on 0800 269 296.