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COVID-19 Alert Level 2

What it means for banking services

We’re here to help you with your banking

With New Zealand currently at Alert Level 2, we have most of the branches resuming operation under normal or reduced hours. 

All normal banking services will be operating, including ATMs, payments will work as usual, and banking and lending support is available.

If you, or a family member or neighbour, usually needs assistance with banking, or otherwise needs help with their banking, please call us and ask how we can help.

 

Please use self-service banking channels if you can

We encourage you to use self-service banking channels such as ANZ goMoney, Internet Banking, 24/7 Automated Phone Banking, ATMs or Fast Deposit Boxes to do your regular banking.

Using self-service channels means our Contact Centre staff can focus on helping customers who can’t bank another way, and those immediately impacted by COVID-19.

Our contact centre is available

You can still call us if you cannot bank another way, or if you require financial support. Our contact centre is open from 6am to 12 midnight, 7 days a week, on 0800 269 296.

The Government might be able to help you too

The Government has announced a financial support package, including a wage subsidy scheme. Find out more, and how to access support, at the Unite Against COVID-19 website.

Most of our branches will reopen during Alert Level 2

With New Zealand currerntly at Alert Level 2, we have most of the branches resuming operation under normal or reduced hours. 

Some of our branches will resume usual operating hours and some will remain at reduced operating hours. We are assessing this on a case by case basis and as always, the safety of our customers and staff remains our primary concern. 

To ensure the safety of our customers and staff we’ll continue to ensure physical distancing remains in place and our branch concierge will prioritise vulnerable customers in the queue. 

For our customer and staff safety, please don’t visit a branch if you are feeling ill or should be in self-isolation due to COVID-19. 

Remember, please use self-service banking channels such as ANZ Internet Banking, goMoney, Phone Banking and ATMs if you are able to.

Branch locations

Contacting us

Self-service options

The ANZ goMoney app, Internet Banking, 24/7 Automated Phone Banking, and ATMs are all available to help you do your regular banking. Using these services means our Contact Centre can focus on helping those immediately impacted by COVID-19.

Call us

You can still call us if you cannot bank another way, or if you require urgent financial support.

0800 269 296

6am to midnight

7 days a week

Other helpful information

Healthline

0800 358 5453

If you have symptoms of coronavirus, call the NZ Covid-19 Healthline

Ministry of Health website

www.health.govt.nz

Information, official guidelines and updates

Unite against COVID-19 website

www.covid19.govt.nz

Latest updates from the NZ government

ANZ lending criteria, terms, conditions, and fees apply. Interest rates and fees are subject to change.  

A copy of the Bank's General Disclosure Statement  under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.

This material is for information purposes only. Its content is intended to be of a general nature, does not take into account your financial situation or goals, and is not a personalised financial adviser service under the Financial Advisers Act 2008. It is recommended you seek advice from a financial adviser which takes into account your individual circumstances before you acquire a financial product. An ANZ Authorised Financial Adviser will, on request and free of charge, provide you with his or her disclosure statement prepared under the Financial Advisers Act 2008. If you wish to consult one of ANZ's financial advisers, please contact us on 0800 269 296.