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Running your business at COVID-19 Alert Levels

You may be asking questions about how you can operate, while keeping your staff and customers safe – this checklist might help.



Understanding the guidelines for businesses to operate safely.

The Unite Against COVID-19 website has important information on what businesses, including those that engage with customers, should consider to keep themselves and their customers safe.

Tip 1

Make sure you’re set up for contactless and online payments, and know how to bank from home.

Consider changing your business model to comply with Alert Level guidelines.

  • Business plan template. A useful planning tool might be our free editable PDF that includes frameworks like SWOT analysis, risk assessment and more.
  • Seek advice from an expert. Talk to an accountant or financial advisor to find out if you could make changes to your current business practices, if required.

Consider financial support available to help with cash flow and debt obligations.

  • We may be able to help with options. Eligibility and lending criteria, terms, and fees may apply.
  • The Government's relief package is also outlined on the Government's COVID-19 site.

Consider what tax relief may be available to you.

The Government has put in place, and proposed, several tax initiatives that may help businesses through COVID-19. The tax measures aim to help with immediate tax compliance and cash flow.

If you employ people, get up to speed with your responsibilities to staff through COVID-19.

There’s useful information for employers about the Government Leave Support Scheme and employees’ leave entitlements at

Consider the free available tools and resources that might help you get back up and running.

Articles on Biz Hub:

Consider whether you need to provide your staff with Personal Protective Equipment (PPE).

The Ministry of Health provides information about the type of PPE that may be required depending on the type of work. Find out more at

Eligibility criteria, terms, conditions and fees apply to merchant facilities


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