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At times, our Contact Centre may experience more calls and emails than usual. We appreciate your patience. Find more about ways to bank from home.

Supporting our business customers

We know that some businesses are feeling the economic impacts of coronavirus (COVID-19).

Business Banking

Please contact us as soon as you can if you’re finding things tough. For Business Banking, email or phone your Business Banking Manager, complete a call back request form, or call our Contact Centre on 0800 269 249. At times, our Contact Centre may experience higher than normal call and email volumes, so we appreciate your patience.

Request a call back

Commercial & Agri and Institutional Banking

For Commercial and Agri customers, email or phone your Relationship Manager or for non-urgent transactional queries, call  0800 212 269. For Institutional Banking, please contact your ANZ Account Manager. 

Government Business Finance Guarantee Scheme 

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Here are some of the ways we can offer support: 

  • Access to the Government Business Finance Guarantee Scheme for additional lending to NZ based businesses with turnover between NZD 250,000 and NZD 80,000,000. 
  • A waiver on contactless debit card transaction fees for small business customers until 30 Junedisclaimer
  • A waiver on loan restructuring feesdisclaimer
  • A waiver on international funds transfer fees when sending money overseas using ANZ Direct Online until 30 Junedisclaimer
  • If you meet hardship criteria, the ability to withdraw business term deposits early without an interest reductiondisclaimer
  • A reduction of 0.40% pa on the 6-month and 1-year Business Term Loan Fixed Base Ratesdisclaimer
  • A previously announced reduction of 0.75% pa on the floating Business Term Loan Base Ratedisclaimer
  • A decrease on the ANZ Visa Business Credit Card purchase interest rate to 9.95% pa until 30 June (effective 23 March)disclaimer

ANZ is participating in the Government’s Business Finance Guarantee Scheme to support  businesses impacted temporarily by COVID-19. Through the Government Business Finance Guarantee Scheme, eligible NZ based businesses will have the ability to apply for liquidity funding of up to NZD 500,000 .  While the risk of the loan is shared between the Government and ANZ, businesses are required to repay this loan. Interest, standard fees and credit criteria apply.

Additional funding will add to the costs of running your business, so should be considered carefully and factored into your business plans.  As part of updating your plans consider:

  • The expected financial impacts on the business over the next six months and what a return to more normal business might look like over 2-3 years.
  • Assumptions made to estimate these impacts.
  • All additional measures available to the business, including Government support reduced operating expenses (for example, reduced or deferred costs, distribution) and any additional sources of income and/or capital. 

 

Eligibility criteria for the Government Business Finance Guarantee Scheme

Please review the below criteria to determine if your business may be eligible for support under this scheme:

Your business

  • Is an existing ANZ NZ customer.
  • Had turnover of between NZD 250,000 and NZD 80,000,0000 at the end of its 2019 financial year.
  • Is a New Zealand-based business (the Government may define this – please contact us if you’re unsure whether this applies to you). 
  • Isn’t engaged, as material part of its business, in an excluded activity (see below).
  • In assessing the lending, ANZ will need to look at the impact of COVID-19 on your business operations, its trading position before the COVID-19 crisis and your plan for when the country returns to something resembling normality. 

The loan

  • Can only be used to meet urgent liquidity or bridging financing needs due to disruption COVID-19 has caused your business and not for any excluded purpose (see below).
  • Cannot be drawn or accessed before using any existing ANZ facilities (other than a credit card, trade finance loan, or other loan that we let you know is excluded).

Excluded activity means one or more of the following:

  • Property development and property investment
  • Being a local authority, a council-controlled organisation or a council organisation for the purposes of the Local Government Act 2002
  • Manufacturing or testing cluster munitions, anti-personnel mines, or nuclear explosive devices (NEDs)
  • Manufacturing tobacco
  • Processing whale meat
  • Manufacturing recreational cannabis
  • Manufacturing civilian automatic and semi-automatic firearms, magazines, or parts
  • Agriculture (which doesn’t include horticulture, viticulture, aquaculture, or services to agriculture)
  • Any other activity the Crown notifies to ANZ

Excluded purpose means one or more of the following:

  • Capital assets or projects, other than business as usual expenditure which does not exceed 5% of the principal amount of the supported loan.
  • Dividends to be distributed outside the applicant’s guaranteeing group.
  • On-lending outside the applicant’s guaranteeing group.
  • Refinance of an existing loan or facility with ANZ or another organisation (unless we agree in writing).
  • Any purpose related to an excluded activity.

ANZ is waiving the fee for contactless debit card transactions until June 30 to help eligible small business customers prevent the spread of coronavirus. Small business customers are defined as ANZ Business Banking customers with an ANZ merchant nominated settlement account and ANZ Business Banking customers using the bluetooth and contactless enabled ANZ FastPay. The usual fees for processing credit card transactions still apply. On 30 June, the on-going transaction fee of 0.95% or your current contactless debit card fee to process contactless debit card payments will resume. Cancel at any time.

We’re offering our existing start up and small to medium business customers, that have been negatively impacted by COVID-19, access to a temporary line of credit via a 90-day temporary overdraft (OD) on a Business Current Account, to assist with cash flows. This can be added on top of an existing OD facility. This Temporary Working Capital Facility has a limit of up to NZD 30,000 per business trading group. Standard interest rate pricing, standard overdraft fees and credit criteria apply. 

Credit card updates

To help relieve financial pressure, we’re reducing all business credit card interest ratesdisclaimer:

The interest rate on purchases and cash advances will reduce from 13.90%p.a. to 9.95% p.a. from 1 April 2020 to 30 June 2020. On 1 July 2020, the rate for purchases will be 12.90% p.a. (was 13.90%p.a.) and the rate for cash advances will be 19.95% p.a. (was 20.95%p.a.).

The interest rate on purchases and cash advances will reduce from 20.95% to 9.95% p.a. from 1 April 2020 to 30 June 2020. On 1 July 2020, the rate for purchases and cash advances will be 19.95% p.a. (was 20.95%).

For all other business credit card types, the interest rate on purchases and cash advances will reduce from 20.95% p.a. to 19.95% p.a. from 1 April 2020. However, if you’re paying interest on these cards, you may want to consider whether the ANZ Business Low Rate Visa card may be right for you as it has a lower interest rate on purchases.

 

If you need to apply for a new credit card, we’re extending our current offer to waive the annual card fee for the first 12 months on new ANZ Visa Business cards, until further notice.

We’ve also made changes to our personal credit cards. Find out more.

Helping you stay on top of your banking

With isolation measures in place, now is a good time to ensure you are set up to make the most of our digital banking services.

Manage your day-to-day business banking the easy way. Pay creditors and employees, manage your cash flows, request transfers and more.

Accept EFTPOS, Visa and Mastercard credit and debit card payments through your smartphonedisclaimer, including contactless payments. So you can get paid anywhere, anytime.

More ways to bank

You may want to consider different options for cash and cheque processing.

  • If your business is regularly depositing cash via our branch network, contact your Business Banking manager about Fast Deposit bag options.
  • Deposits of cash and cheques into individual or sole trader accounts can be made into Smart ATMS.

 Find an ATM

 

Other useful tips

  • Review your business limits and check they’re sufficient, so you don’t need to make changes if someone is away.
  • Ensure that business account signatories are up to date.
  • Review change levels and internal cash handling procedures for your business. 
  • Review payment options for your customers and ensure electronic payment details are provided on your invoices.
  • Be aware of scams.
  • View options that could help you stay on top of managing cash flow, payroll, accounting, and expenses during this challenging time.

Fees and terms may apply.

Contacting us

Where possible, please use ANZ goMoney, Internet Banking, 24/7 Automated Phone Banking, or ATMs to do your regular banking. Using those services means our contact centre can focus on helping our most vulnerable customers and those immediately impacted by coronavirus. Find out more about ways to bank safely and securely from home.

Ways to bank from home

The easiest way to get in touch with us is to complete the relevant call back request form (below) and we'll get back to you as soon as possible.

Home loan callback Business banking callback Other lending callback

You can still call us if you need to

You can still call us if you cannot bank another way, or if you require urgent financial support. Our Contact Centre is open from 6am to 12 midnight, 7 days a week, on 0800 269 296. At times, we may experience more calls and emails than usual, so your wait time may be longer than normal. We apologise for any delays, and appreciate your patience.

Other helpful information

Healthline

0800 358 5453

If you have symptoms of coronavirus, call the NZ Covid-19 Healthline

Ministry of Health website

www.health.govt.nz

Information, official guidelines and updates

Unite against COVID-19 website

www.covid19.govt.nz

Latest updates from the NZ government

ANZ lending criteria, terms, conditions, and fees apply. Interest rates and fees are subject to change.  

A copy of the Bank's General Disclosure Statement  under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.

This material is for information purposes only. Its content is intended to be of a general nature, does not take into account your financial situation or goals, and is not a personalised financial adviser service under the Financial Advisers Act 2008. It is recommended you seek advice from a financial adviser which takes into account your individual circumstances before you acquire a financial product. An ANZ Authorised Financial Adviser will, on request and free of charge, provide you with his or her disclosure statement prepared under the Financial Advisers Act 2008. If you wish to consult one of ANZ's financial advisers, please contact us on 0800 269 296.

ANZ is waiving the fee for contactless debit transactions to help eligible small business customers prevent the spread of coronavirus until 30 June. Small business customers are defined as ANZ Business Banking customers and all customers using ANZ FastPay. The usual fees for processing credit card transactions still apply. At the end of this offer, an on-going transaction fee of 0.95% or your current contactless debit fee to process contactless debit card payments will apply. For customers paying for goods or services using contactless debit transactions, transaction fees may still apply.

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The loan restructuring fee waiver offer does not include the waiver of any Non Utilisation Recovery or Early Repayment Recovery fees applicable.

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Overseas bank fees may apply.

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Available to customers with less than $2 million in total deposits. Hardship criteria apply. Normally, interest on the amount withdrawn and any remaining balance in the term deposit would be calculated at a rate that is 3% p.a lower than the agreed rate, to a minimum of 0% p.a.

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Lending criteria, terms, and fees apply.

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Lending criteria, terms and conditions, and fees apply. The information, offers, and interest rates above are current as at 23 March 2020 but may change without notice.

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ANZ FastPay is only available to approved merchants who meet ANZ's credit approval criteria. ANZ FastPay transactions must be settled into an ANZ Business Account. Eligibility criteria and fees apply. FastPay terms and conditions apply. Use of ANZ FastPay requires a compatible device and a cellular or wireless internet connection.

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