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Supporting our business customers

We're here to help you get back to business and support those still financially impacted by COVID-19.

Business Banking

Please contact us as soon as you can if you’re finding things tough. For Business Banking, email or phone your Business Banking Manager, complete a call back request form, or call our Contact Centre on 0800 269 249.

Request a call back

Commercial & Agri and Institutional Banking

For Commercial and Agri customers, email or phone your Relationship Manager or for non-urgent transactional queries, call  0800 212 269. For Institutional Banking, please contact your ANZ Account Manager. 

Government Business Finance Guarantee Scheme 

Request a call back from one of our bankers about the Government Business Financing Scheme.

Request a call back

Running your business at Alert Level 2

Use our handy checklist to help you prepare and run your business during Alert Level 2.

Some ways we can support Business Banking and Commercial & Agri customers:

  • We have relief options to help business customers who are struggling to meet their loan repayments. Terms apply.disclaimer
  • Business customers with an ANZ Home Loan can apply for home loan repayment deferrals for up to 6 months — terms apply.disclaimer
  • A waiver on contactless debit card transaction fees for small business customers until 30 June.disclaimer
  • A waiver on loan restructuring fees.disclaimer
  • A waiver on international funds transfer fees when sending money overseas using ANZ Direct Online until 30 June.disclaimer 
  • If you meet hardship criteria, the ability to withdraw business term deposits early without an interest reduction.disclaimer 
  • A reduction of 0.40% pa on the 6-month and 1-year Business Term Loan Fixed Base Rates.disclaimer 
  • A reduction of 0.75% pa on the floating Business Term Loan Base Rate.disclaimer
  • We’ve decreased the ANZ Visa Business credit cards purchase interest rate to 9.95% p.a. from 1 April until 30 June.disclaimer

Where applicable, these reductions have been automatically applied to your accounts, you don’t need to do anything.

The information, offers, and interest rates above are current as at 30 March 2020 but may change without warning.

If you have an ANZ personal or business home loan, you can apply for home loan repayment deferrals, which if approved mean you can pause your repayments for up to six months.

If you need to discuss your home loan options, please complete a call back request form and we’ll get back to you as soon as possible.

ANZ Home Loan must be secured by mortgage over a residential property. Lending criteria, terms and conditions, and fees apply.

The Government has announced the Business Finance Guarantee Scheme (the ‘scheme'), enabling some businesses (Government-defined eligibility criteria applies) with annual revenue up to NZD 80 million to apply to participating banks for loans of up to NZD 500,000 for up to three years. 

ANZ is a participating bank in the scheme, following a normal lending process to make lending decisions according to the eligibility criteria set by the Government.  Like any loan, businesses are required to repay a loan taken out under the scheme. Interest, standard fees and credit criteria apply. 

While the scheme will provide necessary support for eligible businesses, it is important to note that additional funding will add to the costs of running your business and will need to repaid within a maximum term of three years, so should be considered carefully and factored into your business plans. 

As part of updating your plans consider:

  • The expected financial impacts on the business over the next six months and what a return to more normal business might look like over 2-3 years.
  • Assumptions made to estimate these impacts.
  • All additional measures available to the business, including other Government support options, reduced operating expenses (for example, reduced or deferred costs, distribution) and any additional sources of income and/or capital. 

To find out if you are eligible to apply for a loan under the scheme, take a look at the criteria below.

 

Eligibility criteria for the Business Finance Guarantee Scheme

Your business may be eligible to apply for a loan under the scheme if it:

  • had, or is a member of a guaranteeing group that had, revenue up to NZD 80,000,000 at the end of its (or the guaranteeing group’s) most recently completed financial year;
  • is a New Zealand-based business and does not involve an activity that is excluded under the scheme;
  • is not a local authority, a council-controlled organisation or a council organisation for the purposes of the Local Government Act 2002; and
  • requires the loan to meet its liquidity and bridging financing needs while it deals with the disruption to its business caused by COVID-19.

Additional eligibility criteria under the scheme and ANZ lending criteria, fees and terms and conditions apply.  You will be required to provide security to ANZ if sufficient security is not already held.

In assessing your application, ANZ will need to look at the impact of COVID-19 on your business operations, its trading position before the COVID-19 crisis, and your plan for when the country returns to something resembling normality. 

If your application is approved, you will need to certify to ANZ that each of the above statements in relation to your business is correct.

 

A loan taken out under the scheme:

  • Can only be used to meet liquidity and bridging financing needs whilst the business deals with the disruption to its business caused by COVID-19 and not for any excluded purpose or excluded activity
  • A business and its guaranteeing group may only have one loan under the scheme, whether with ANZ or any other organisation, at any time.

 

Definitions for clarification

Guaranteeing group means the borrower and each person that has provided a guarantee to ANZ in relation to the borrower’s obligations.

New Zealand-based business means a business in respect of which, if carried on by:

  1. an individual or a company, the individual or the company is resident in New Zealand for the purposes of the Income Tax Act 2007, or
  2. a company or partnership (including a limited partnership) or trustees of a trust (in each case whether or not formed or incorporated in New Zealand), the relevant entity or body of persons (i) is or are resident in New Zealand for the purposes of the Income Tax Act 2007; or (ii) carry or carries on business in New Zealand through a fixed or permanent place of business in New Zealand and will file a New Zealand income tax return in respect of that business.

Excluded activities under the scheme are:

  • Manufacturing or testing cluster munitions, anti-personnel mines, or nuclear explosive devices 
  • Manufacturing tobacco
  • Processing whale meat
  • Manufacturing or distribution of recreational cannabis
  • Manufacturing civilian automatic and semi-automatic firearms, magazines, or parts
  • any activity which is illegal in New Zealand

An excluded purpose under the scheme is accessing a loan for the purpose of:

  • capital assets or projects, other than business as usual expenditure which is less than 5% of the facility limit of the loan 
  • dividends to be distributed outside the applicant’s guaranteeing group
  • on-lending outside the applicant’s guaranteeing group
  • refinance of an existing loan or facility with ANZ or another organisation (unless we agree in writing)
  • any purpose related to an excluded activity
  • residential or commercial property development or investment.

Applying for a loan under the scheme

If you believe your business meets the criteria outlined above, it may be eligible for a loan under the Government’s Business Finance Guarantee Scheme. 

Contact your Banking Manager or Relationship Manager to discuss your eligibility, or request a call back from one of our team.

Request a call back

ANZ is waiving the fee for contactless debit card transactions until 30 June to help eligible small business customers prevent the spread of COVID-19. Small business customers are defined as ANZ Business Banking customers with an ANZ merchant nominated settlement account and ANZ Business Banking customers using the bluetooth and contactless enabled ANZ FastPay. If you are already an eligible customer, these fees will automatically be waived; you don’t need to do anything. The usual fees for processing credit card transactions still apply. On 30 June, the on-going transaction fee of 0.95% or your current contactless debit card fee to process contactless debit card payments will resume. You can cancel at any time.

 

To find out more, or to become an ANZ merchant customer, contact us on 0800 473 453 or enquire online and we’ll contact you by phone or email.

 

We’re offering our existing start up and small to medium business customers, that have been negatively impacted by COVID-19, access to a temporary line of credit via a 90-day temporary overdraft (OD) on a Business Current Account, to assist with cash flows. This can be added on top of an existing OD facility. This Temporary Working Capital Facility has a limit of up to NZD 30,000 per business trading group. Standard interest rate pricing, standard overdraft fees and credit criteria apply. 

Credit card updates

To help relieve financial pressure, we’re reducing all business credit card interest ratesdisclaimer:

The interest rate on purchases and cash advances will reduce from 13.90%p.a. to 9.95% p.a. from 1 April 2020 to 30 June 2020. On 1 July 2020, the rate for purchases will be 12.90% p.a. (was 13.90%p.a.) and the rate for cash advances will be 19.95% p.a. (was 20.95%p.a.).

The interest rate on purchases and cash advances will reduce from 20.95% to 9.95% p.a. from 1 April 2020 to 30 June 2020. On 1 July 2020, the rate for purchases and cash advances will be 19.95% p.a. (was 20.95%).

For all other business credit card types, the interest rate on purchases and cash advances will reduce from 20.95% p.a. to 19.95% p.a. from 1 April 2020. However, if you’re paying interest on these cards, you may want to consider whether the ANZ Business Low Rate Visa card may be right for you as it has a lower interest rate on purchases.

 

If you need to apply for a new credit card, we’re extending our current offer to waive the annual card fee for the first 12 months on new ANZ Visa Business cards, until further notice.

We’ve also made changes to our personal credit cards. Find out more.

 

Branch locations and hours

With New Zealand currently at Alert Level 2, we have most of the branches resuming operation under normal or reduced hours. 

Some of our branches will resume usual operating hours and some will remain at reduced operating hours. We are assessing this on a case by case basis and as always, the safety of our customers and staff remain our primary concern. 

To ensure the safety of our customers and staff we’ll continue to ensure physical distancing remains in place and our branch concierge will prioritise vulnerable customers in the queue. 

Helping you stay on top of your banking

Where possible, please use ANZ Internet Banking, ANZ goMoney app, ANZ Direct Online, Phone Banking or ATMs to do any business banking. Using those services means our contact centre can focus on helping vulnerable customers and those immediately impacted by COVID-19.

Manage your day-to-day business banking the easy way. Pay creditors and employees, manage your cash flows, request transfers and more.

Accept EFTPOS, Visa and Mastercard credit and debit card payments through your smartphonedisclaimer, including contactless payments. So you can get paid anywhere, anytime.

More ways to bank

You may want to consider different options for cash and cheque processing.

  • If your business is regularly depositing cash via our branch network, Fast Deposit Bags are an option for ANZ Business Banking account holders. Business customers can place cash and cheques in a secure, tamper evident bag, and drop it into one of our secure drop boxes.
    See our current list of available Fast Deposit Boxes.
    For more information on Fast Deposit Bags, contact your Business Banking manager or call 0800 269 249Terms and conditions apply (PDF 57kB) 
  • Rest assured, if you need cash, it will be available from ATMs. Deposits of cash and cheques into individual or sole trader accounts can also be made into Smart ATMS.

 Find an ATM

 

Other useful tips

  • Take a look at your insurance for your business, to ensure that it’s fit-for-purpose and well-considered.
  • Think about whether your business limits are sufficient, so you don’t need to make changes if someone in your team cannot carry out their work.
  • Check whether business account signatories are up-to-date.
  • Review change levels and internal cash handling procedures for your business. 
  • Review payment options for your customers and think about whether you can include electronic payment details on your invoices.
  • Consider whether any of the digital tools available to ANZ customers could help you with managing cash flow, payroll, accounting, and expenses during this challenging time.disclaimer
  • Be aware of scams.

 

Contacting us

Self-service options

The ANZ goMoney app, Internet Banking, 24/7 Automated Phone Banking, and ATMs are all available to help you do your regular banking. Using these services means our Contact Centre can focus on helping those immediately impacted by COVID-19.

Call us

You can still call us if you cannot bank another way, or if you require urgent financial support.

0800 269 296

6am to midnight

7 days a week

Other helpful information

Healthline

0800 358 5453

If you have symptoms of coronavirus, call the NZ Covid-19 Healthline

Ministry of Health website

www.health.govt.nz

Information, official guidelines and updates

Unite against COVID-19 website

www.covid19.govt.nz

Latest updates from the NZ government

ANZ lending criteria, terms, conditions, and fees apply. Interest rates and fees are subject to change.  

A copy of the Bank's General Disclosure Statement  under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.

This material is for information purposes only. Its content is intended to be of a general nature, does not take into account your financial situation or goals, and is not a personalised financial adviser service under the Financial Advisers Act 2008. It is recommended you seek advice from a financial adviser which takes into account your individual circumstances before you acquire a financial product. An ANZ Authorised Financial Adviser will, on request and free of charge, provide you with his or her disclosure statement prepared under the Financial Advisers Act 2008. If you wish to consult one of ANZ's financial advisers, please contact us on 0800 269 296.

Eligibility and lending criteria and terms apply.

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ANZ is waiving the fee for contactless debit transactions to help eligible small business customers prevent the spread of coronavirus until 30 June. Small business customers are defined as ANZ Business Banking customers and all customers using ANZ FastPay. The usual fees for processing credit card transactions still apply. At the end of this offer, an on-going transaction fee of 0.95% or your current contactless debit fee to process contactless debit card payments will apply. For customers paying for goods or services using contactless debit transactions, transaction fees may still apply.

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The loan restructuring fee waiver offer does not include the waiver of any Non Utilisation Recovery or Early Repayment Recovery fees applicable.

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Overseas bank fees may apply.

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Available to customers with less than $2 million in total deposits. Hardship criteria apply. Normally, interest on the amount withdrawn and any remaining balance in the term deposit would be calculated at a rate that is 3% p.a lower than the agreed rate, to a minimum of 0% p.a.

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Lending criteria, terms, and fees apply.

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Lending criteria, terms and conditions, and fees apply. The information, offers, and interest rates above are current as at 23 March 2020 but may change without notice.

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ANZ FastPay is only available to approved merchants who meet ANZ's credit approval criteria. ANZ FastPay transactions must be settled into an ANZ Business Account. Eligibility criteria and fees apply. FastPay terms and conditions apply. Use of ANZ FastPay requires a compatible device and a cellular or wireless internet connection.

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Fees and terms may apply.

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