Frequently Asked Questions
We’re here to help you get through COVID-19 (coronavirus).
Important information: The Reserve Bank announced on 17 August 2020 that eligible Kiwis can continue to apply for home loan repayment deferrals (and extend existing deferrals). But any new or extended deferrals must end (and repayments must restart) on or before 31 March 2021.
If you’re applying for a new or extended deferral, please be aware we’ve made some changes to our eligibility criteria, including extra steps to make sure we continue to act responsibly. Maximum deferral periods also apply.
A home loan repayment deferral may provide short-term relief, but it’s important to know that the amount you owe on your loan will increase during the deferral. There may be other options that suit you better. Talk to us – we’ll work through your options and discuss what they may mean for your home loan over the longer term.
Important information: The Reserve Bank announced on 17 August 2020 that eligible Kiwis can continue to apply for loan repayment deferrals. But any new or extended deferrals must end (and repayments must restart) on or before 31 March 2021.
If you’re applying for a new or extended deferral, please be aware we’ve made some changes to our eligibility criteria, including extra steps to make sure we continue to act responsibly. Maximum deferral periods also apply.
Self-service options
The ANZ goMoney app, Internet Banking, 24/7 Automated Phone Banking, and ATMs are all available to help you do your regular banking. Using these services means our Contact Centre can focus on helping those immediately impacted by COVID-19.
Call us
You can still call us if you cannot bank another way, or if you require urgent financial support.
0800 269 296
6am to midnight
7 days a week
Other helpful information
ANZ lending criteria, terms, conditions, and fees apply. Interest rates and fees are subject to change.
A copy of the Bank's General Disclosure Statement under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.
This material is for information purposes only. Its content is intended to be of a general nature, does not take into account your financial situation or goals, and is not a personalised financial adviser service under the Financial Advisers Act 2008. It is recommended you seek advice from a financial adviser which takes into account your individual circumstances before you acquire a financial product. An ANZ Authorised Financial Adviser will, on request and free of charge, provide you with his or her disclosure statement prepared under the Financial Advisers Act 2008. If you wish to consult one of ANZ's financial advisers, please contact us on 0800 269 296.
Fees and interest rates are subject to change. Non-standard fees may apply. Please use the following links for full details of our Terms and Conditions, Fees and Charges (PDF 166kB), Rates, fees and agreements, ANZ EFTPOS Card and ANZ Visa Debit Card Conditions of Use (PDF 103kB), and ANZ Electronic Banking Conditions (PDF 129kB).