Frequently Asked Questions
We’re here to help you get through COVID-19 (coronavirus).
We encourage you to contact us if you’re experiencing significant financial pressure. We’re here to help work through your options and discuss what they may mean for your home loan over the longer term. Please call us on 0800 269 296 (6am to 12 midnight, 7 days a week).
We encourage you to contact us if you’re experiencing significant financial pressure. We’re here to help work through your options and discuss what they may mean for your loan over the longer term. Please call us on 0800 269 296 (6am to 12 midnight, 7 days a week).
Self-service options
The ANZ goMoney app, Internet Banking, 24/7 Automated Phone Banking, and ATMs are all available to help you do your regular banking. Using these services means our Contact Centre can focus on helping those immediately impacted by COVID-19.
More about ways to bank safely and securely from home
Call us
You can still call us if you cannot bank another way, or if you require urgent financial support.
0800 269 296
6am to midnight
7 days a week
Other helpful information
ANZ lending criteria, terms, conditions, and fees apply. Interest rates and fees are subject to change.
A copy of the Bank's General Disclosure Statement under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.
Our financial advice provider statement has some important information you should know about ANZ and our financial advice services. Please take the time to read it.
Fees and interest rates are subject to change. Non-standard fees may apply. Please use the following links for full details of our Terms and Conditions, Fees and Charges (PDF 166kB), Rates, fees and agreements, ANZ EFTPOS Card and ANZ Visa Debit Card Conditions of Use (PDF 103kB), and ANZ Electronic Banking Conditions (PDF 129kB).