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Banking from home

We can help you bank from home with a range of easy and convenient online and phone banking self-service options. 

Getting set up is easy

Download the ANZ goMoney app from your app store, or complete the online registration form for ANZ Internet Banking. Then with one call to 0800 269 296 we can set you up so you can do your regular banking online anywhere, anytime. 

For ANZ Automated Phone Banking, just give us a call on 0800 269 296 and we can set you up with a PIN and Voice ID. It’s as easy as that!

Is online and phone banking safe?

We help protect your banking with a range of security and technology measures, including mobile payment security that meets international standards and best practice. 

We also provide services such as Online Code and Voice ID, to help protect you from the risk of identity fraud. We recommend you register for both so we can help keep you safe. 

We’re committed to helping keep your banking safe, and you have a role to play too.

What can I use online and phone banking for?

You can take care of most of your regular banking needs using our online and phone banking self-service options. Plus, our Smart ATMs or Fast Deposit Boxes are there when you need to deposit cash or cheques into your account. 

  • Check your account balances
  • View account statements
  • Move money between your accounts
  • Pay a person, bill, credit card, or tax
  • Set up and manage automatic payments
  • Send money overseas
  • Set up or change your card PIN
  • Report a lost or stolen card
  • Place a temporary block on a card
  • Apply for new accounts

Additional features

  • ANZ goMoney: Pay someone using just their mobile number (Pay to mobile)
  • ANZ goMoney: Set up deposit and balance alerts
  • ANZ Internet Banking: Change your contact details

Watch these short videos to see just some of what you can do in ANZ goMoney and Internet Banking.

 

Account balances and transferring funds
Changing, deleting or skipping automatic payments
Paying a bill or person

 

 

Payment via mobile phone number
Setting up deposit and balance alerts
  • Check your account balances
  • Check recent transactions
  • Move money between your accounts
  • Pay a person, bill, credit card, or tax
  • Delete or amend upcoming payments

For other transactions, simply press 0 for personal assistance from 6am – midnight, 7 days a week.

  • Check your account balances
  • Print a mini statement
  • Move money between your accounts
  • Withdraw cash*
  • Deposit cash and cheques (ANZ Smart ATMs only)
  • Pay a credit card

We also have ANZ Fast Deposit Boxes which are a contactless option for depositing cash (up to $9,999.99) and cheques. You can either place your cash and cheques in a Fast Deposit Envelope or Bag and drop it into one of our secure drop boxes. Please note there are different requirements for using a Fast Deposit Envelope or Bag.

For full details see our Terms and Conditions (PDF 57kB). See our current list of available Fast Deposit Boxes.

* We don’t charge you a fee to use other banks’ ATMs, so you can choose any ATM that’s convenient to you.

How to register for online and phone banking

Contacting us

Self-service options

The ANZ goMoney app, Internet Banking, 24/7 Automated Phone Banking, and ATMs are all available to help you do your regular banking. Using these services means our Contact Centre can focus on helping those immediately impacted by COVID-19.

Call us

You can still call us if you cannot bank another way, or if you require urgent financial support.

0800 269 296

6am to midnight

7 days a week

Other helpful information

Healthline

0800 358 5453

If you have symptoms of coronavirus, call the NZ Covid-19 Healthline

Ministry of Health website

www.health.govt.nz

Information, official guidelines and updates

Unite against COVID-19 website

www.covid19.govt.nz

Latest updates from the NZ government

Eligibility criteria and terms and conditions apply to ANZ Internet Banking, ANZ goMoney, ANZ Phone Banking and Pay to Mobile. See our Electronic Banking Conditions (PDF 129kB) for more information.

A copy of the Bank's General Disclosure Statement  under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.

This material is for information purposes only. Its content is intended to be of a general nature, does not take into account your financial situation or goals, and is not a personalised financial adviser service under the Financial Advisers Act 2008. It is recommended you seek advice from a financial adviser which takes into account your individual circumstances before you acquire a financial product. An ANZ Authorised Financial Adviser will, on request and free of charge, provide you with his or her disclosure statement prepared under the Financial Advisers Act 2008. If you wish to consult one of ANZ's financial advisers, please contact us on 0800 269 296.

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