If you receive a hoax/phishing email, delete it immediately (do not click on any links). Then report it to us on 0800 269 296.
Also scan your computer for any viruses. Check our Security Alerts page regularly for details of the latest hoax/phishing emails.
Choose passwords carefully. Don't share them, and don't use a password that is easily identifiable with you (e.g. date of birth).
If banking on your mobile, make sure you lock your mobile when it's unattended. If you lose your phone, contact us immediately and we'll cancel access to ANZ goMoney or Mobile Phone Banking.
Never respond to texts, click on links and respond with your personal details like PIN/password, or download apps you have not requested.
Be careful when using ANZ Internet Banking in public places. Ensure the computer is secure (padlock symbol in the bottom right corner of browser), never click on the "save my password" option if offered, and always log out from your Internet Banking session when you are finished.
Have anti-virus software installed on your compute and check for new updates daily.
Don't agree to receive and send on money on behalf of others (Money Mules). These funds are usually the result of online fraud.
Always log on to ANZ Internet Banking by entering www.anz.co.nz into the address bar. Never access Internet Banking via a link in an email.