One of the benefits of using a card (either debit or credit) rather than cash for your transactions is that each month, you’ll have access to a statement which records all your transactions for that month. For credit cards, you can also easily see your outstanding balance.
Rather than just looking at the balance and filing away your statement, it’s a good idea to take a few moments to check through your transactions. It’s a great way to keep an eye on how much you’re spending, and what you’re spending it on. And with fraudsters unfortunately becoming ever more sophisticated, it’s also important to make sure that all the transactions you’re being billed for are correct.
Understanding your transactions
Each transaction will usually be recorded with:
The date of the transaction.
The date the transaction was processed by your credit card provider.
Details of the transaction (typically the name and location of the merchant).
The amount of the transaction in NZ dollars.
If the transaction is a credit (for example when you make a payment to your credit card), you’ll usually see CR beside the amount.
Sometimes, you may not recognise the merchant name listed in the transaction details. This usually happens when a company’s trading name is different to its business name. In this case, the transaction details may be different to the store or brand name you’re familiar with. If you see a name you don’t recognise, go back through your receipts (if you still have them) to see if anything matches up – for example the date and amount. Alternatively, you could try researching the trading name on your statement to see if it’s linked to a brand or store name you made a purchase from during the month.
What to do if something doesn't look right
If you think the merchant has incorrectly charged you the wrong amount, or they’ve charged you for something you didn’t buy, you should contact the merchant in the first instance. You should also contact any additional cardholders to see if they’ve made the purchase. If you still have concerns after contacting the merchant, you can dispute the transaction. To find out about the disputes process at ANZ, see our help article on disputes.
If you see something suspicious on your statement, such as potentially fraudulent activity, contact your credit card provider immediately. If you’re an ANZ customer call us on 0800 658 044 or +64 9 522 3010 from overseas (overseas calling charges apply). You can also check out our banking safely section for tips on avoiding fraud.
A handy tip to help you budget
If you use your credit card for everyday spending, you can use your credit card statement to help you track your spending against your budget. For example, try highlighting different categories of spending (such as food, entertainment, utilities etc.), then add up each category to compare your actual spending with what you’ve budgeted for. It’s a great way to see if you need to adjust your spending or adjust your budget.
Information in this article refers to personal credit cards, is general in nature only and does not take into account your personal objectives, financial situation or needs.The information may not reflect how interest and charges are calculated under your credit card conditions of use.
By providing this information ANZ does not intend to provide any financial advice or other advice or recommendations. You should seek independent financial, legal, tax and other relevant advice having regard to your particular circumstances.
The information is current as at December 2019 and may be subject to change. ANZ recommends you review your personal credit card conditions of use for information about the terms that apply to you.