Basic Contents and Motor Vehicle Insurance

Existing customers

If you have an existing ANZ Base Protect policy, you’ll continue to remain covered as per the current policy terms and conditions.

For questions about your existing policy, please contact Vero, who provided ANZ Base Protect insurance on 0800 831 123.

For full details of the terms, conditions, limits and exclusions of your existing policy, please refer to the policy document Base Protect printable version (PDF 365kB).

Making a claim

Vero has a dedicated claims team to help you. If you need to make a claim, you can:

• Use the online Claims Portal to lodge your claim. 
• Call Vero on 0800 269 252. International: +64 9 363 4192 (toll charges apply).
• For new claims, email Vero at anznewclaims@vero.co.nz.
• For existing claims email Vero at anzclaimsenquiries@vero.co.nz.