Our latest digital innovations

For anyone who grew up with cheques, bank books, and dial-up internet - a world where you can bank at the beach may have once seemed far-fetched. Yet thanks to digital products like the ANZ goMoney app, banking is now at our fingertips 24/7. So how did we get here? One word: innovation.

“Innovation is central to what we do here at ANZ. Over the past year, we’ve launched a number of key digital initiatives that change the way we do banking for the better – many driven by customer requests.

Of course, innovation isn’t a one-and-done thing. It’s a process. By nurturing that innovative mindset, and listening to our customers, we can continue to deliver an exceptional digital banking experience in a rapidly changing world.” - David Wasley, GM Delivery Personal

Here’s a snapshot of how we’ve innovated over the past year to make your banking experience more seamless, more user-friendly, and just plain easier.

With financial scams getting more sophisticated, the need for safe and secure ways to bank is more important than ever. That’s why we’ve introduced Voice ID two-factor authentication for payments over $10k in the ANZ goMoney app.

Voice ID allows you to log in to ANZ Phone Banking or identify yourself with our contact centre using your own unique and secure voiceprint. Now, you have extra security when making payments above $10k in goMoney, by verifying your identity using your unique voiceprint.

You can check if you’re registered for Voice ID under ‘Settings’ in the goMoney app. If not, you can call us on 0800 269 296 to get set up.

Since COVID-19, Visa Debit and credit cards have become more popular, with some retailers going cashless altogether. But with the rise of cashless payment methods, the number of businesses that hold personal details about us – such as card details – has also increased. So who’s got your ANZ Visa Debit or credit card details? Now you can find out.

With Card Tracker (available in goMoney), you can get greater visibility of your cards to help you stay on top of your money. It shows you a summary of the retailers and service providers that may have stored the details of your personal ANZ Visa Debit or credit card and used it for a payment in the last 13 months. You can also see which of your subscriptions and trials might have upcoming payments, and ones you may have forgotten about or don’t need anymore.

Card stolen or lost? Remember, you can temporarily block EFTPOS, debit, and personal credit cards, manage your PIN, or report and replace lost or stolen cards, all through ANZ Internet Banking and the goMoney mobile app.

When you don’t want to use a Visa Debit or credit card to pay for things, payment requests are a fast and secure alternative. Payment requests let you pay for things online straight from your bank account – and now you can do this through the goMoney app. Just use your mobile number and the ANZ goMoney app at checkout. There’s no need for a Visa Debit or credit card, and there are no fees for receiving a payment request.

Good news for the busy and the can’t-be-bothered: you no longer need to visit an ANZ branch to get a proof of account document, which provides proof of your active account for some government organisations. You can now download and print a proof of account document via ANZ Internet Banking or the goMoney app.

You spoke – we listened. By popular demand, you can now select light or dark mode in the goMoney app. Simply go to ‘Settings’ to choose the appearance that works for you.

Innovative features like the ones above are designed to make your banking experience a breeze. But when you need to talk to someone face-to-face or over the phone, our Private Client Services (PCS) team is a dedicated team that’s here to help.

What’s the difference between PCS and your Private Banker? While your Private Banker focuses mainly on investments, the PCS team’s role is to look after your everyday banking – for example, if you want to request a statement, reinvest a term deposit, make a payment that’s over the Internet Banking limit, order a replacement card, or move money in or out of your portfolio. The PCS team complements the relationship you have with your Private Banker, so you get a premium end-to-end service.

And because you can contact PCS directly, it’s often simpler to just give them a call and they can take care of it for you. You can reach the team on 0800 500 588, Monday-Friday from 8.30am-5pm, or via email at privatebankingenquiry@anz.com.