When using ANZ Internet Banking, Phone Banking and Mobile Phone Banking, ANZ has security measures in place designed to protect you against any unauthorised transactions.

In the unlikely event that you are a victim of fraud, ANZ guarantees that you will be reimbursed for any unauthorised transactions. This is provided that you have complied with the Electronic Banking Conditions of Use.

It’s all part of our commitment to more convenient banking. This guarantee is made to ANZ customers that use ANZ New Zealand:

Liability for unauthorised transactions will be determined under the relevant Terms and Conditions for the electronic banking service you are using.

Please read our Electronic Banking Security Guidelines for details of how you can protect yourself from unauthorised transactions whilst using our electronic banking services.