Using M-Banking

Can I use my current phone for M-Banking?
It depends on your type of phone, but most mobile phones that are browser enabled and allow access to the Internet are suitable for M-Banking.
How do I register?
If you have an ANZ Customer Number and either an ANZ Internet Banking Password or ANZ Phone Banking PIN you can register on the self registration site. If you aren’t sure, or if you are not already registered for ANZ Phone Banking or ANZ Internet Banking, simply call us on 0800 269 6624, or visit any ANZ branch.
What if my account requires two or more signatories?
You can still use TXT Banking and/or M-Banking. However, you won't be able to make transfers between your accounts, or make Pay Anyone payments.
What if I get a new phone?
If you change your mobile phone, all you need to do is type your existing M-Banking link into your new mobile phone’s Internet browser – the URL link is unique to you.  Remember to bookmark the unique link so you can easily access M-Banking in the future.
What if I change my mobile phone number?
You can update your Mobile Phone Banking preferences on the self registration site - login using your Customer Number and Internet Banking Password or Phone Banking PIN.  Select ‘Update Details’ from the M-Banking menu and follow the instructions on the screen.  

Alternatively, simply call us on 0800 269 6624, or visit any ANZ branch.

Activation 

Why won't my Activation Code work?
Your Activation Code may not work if:
• it's been more than five days since it was issued
• you have written down the code incorrectly
• you have entered the code incorrectly more than three times.

No matter what the reason, you can always request a new M-Banking Activation Code by visiting the self registration site or you can call us on 0800 269 6624, or visit any ANZ branch.
Will my Activation Code expire?
Yes, your Activation Code is only valid for five days and it will expire if you don't use it during this time.  If this happens, you'll need to request a new Activation Code on the self registration site or call us on 0800 269 6624, or visit any ANZ branch.
What if I enter the wrong M-Banking Activation Code?
You have three chances to enter your Activation Code correctly. If you get it wrong on the third attempt your M-Banking access will be suspended. If that happens you'll need to request a new activation code by visiting the self registration site or by calling us
0800 269 6624, or visit any ANZ branch.
What if I've lost or forgotten my M-Banking Activation Code?
To request a new M-Banking activation code visit the self registration site, login using your Customer Number and ANZ Internet Banking Password or Phone Banking PIN.  Select ‘Re-send M-Banking Link’ from the M-Banking menu and follow the instructions on the screen.  

Alternatively, simply call us on 0800 269 6624, or visit any ANZ branch.
Can anyone else use my Activation Code on their phone?
No. Your Activation Code is only valid when it's used with the unique URL we sent you when you registered for ANZ M-Banking.
What if I lose or delete my M-Banking link or don’t receive a text message containing my personalised M-Banking link?
M-Banking links are sent via text message to your mobile phone number.  Request a new M-Banking link from the self registration site and login using your Customer Number and Internet Banking Password or Phone Banking PIN.  Select ‘Resend M-Banking Link’ from the M-Banking Menu.

Alternatively, simply call us on 0800 269 6624, or visit any ANZ branch.
M-Banking Transferring Money
Are transfers between my ANZ accounts instant?
If you transfer money between your accounts before 10pm on a business day, your account will be updated on the same day.  If you transfer money between your accounts after 10pm on a business day, or at anytime on a non-business day, your account will be updated on the next business day.
Can I set up a transfer for a future date?
No, all transfers made using M-Banking are immediate.
How will I know that a transfer was successful?
Once a transfer has been made you'll be displayed a transfer result screen showing the new balances.
Can I transfer money to my ANZ credit card using M-Banking?
Yes, you can make the transfers to or from your ANZ credit card using M-Banking.  
Can I transfer money to my term deposit using M-Banking?
Unfortunately, you cannot make transfers to or from your ANZ term deposit using M-Banking.
M-Banking Pay Anyone
Who can I make a Pay Anyone payment to?
You can make a Pay Anyone payment to any other personal or business bank account in New Zealand.
Can I make international payments using Pay Anyone?
No, you can only make payments to New Zealand bank accounts. If you want to transfer money to an overseas account, you can do this at any ANZ branch.
How much can I pay using Pay Anyone?
The daily limit for all payments made from your mobile phone is $1,000 in total.
Are Pay Anyone payments instant?
If you make a Pay Anyone payment before 10.30pm on a business day, your account will be updated on the same day.  If you make a Pay Anyone payment after 10.30pm on a business day, or at anytime on a non-business day, your account will be updated on the business day after processing.
Can I set up a Pay Anyone payment for a future date?
No, all Pay Anyone payments made using M-Banking are immediate.
Can I make Bill Payments using M-Banking?
No, at the moment you can only transfer money between your accounts and make Pay Anyone payments. You cannot pay regular bills such as phone, power or insurance.
How will I know that a Pay Anyone payment was successful?
Once a payment has been you'll receive a confirmation message and a receipt number.
What happens if I'm cut off when I'm making a Pay Anyone payment?
If you're part way through a Pay Anyone payment and your battery goes flat, you lose reception, are cut off for any other reason and you haven't yet received a confirmation message, your payment may not have been successful.  However, before you repeat the payment, we recommend that you call 0800 269 6624 or visit an ANZ branch to make sure.
What if I make a mistake when I make a Pay Anyone payment?
You cannot undo a Pay Anyone payment once you've clicked "ok". If you've made a payment to the wrong account or accidentally paid too much, please call 0800 269 6624, or contact any ANZ branch, as soon as possible.
Can I save the details of my regular Pay Anyone payees?
Yes, you can save the name and the account number of a person you have just paid using the "Favourites" function. That way you won't have to re-enter their details every time you pay them.
Will my "Favourites" be saved in ANZ Phone Banking or ANZ Internet Banking as well?
No, the "Favourites" you save in ANZ Mobile Phone Banking won't automatically be saved into your ANZ Phone Banking and ANZ Internet Banking services.  They are specifically used for M-Banking.
Account Alerts
How many Account Alerts can I set up?
You can set up as many Account Alerts as you like at no charge.
How do I add/edit my Account Alerts?
Account Alerts can be managed on our M-Banking site, by calling us on 0800 269 6624 or by visiting any ANZ branch.
Can I set up an Account Alert for any day of the month?
You can set up an Account Alert for any day from the 1st to the 28th of each month. However, you cannot set up an Account Alert for the 29th, 30th or 31st of any month, as not all months have these days.
Can I set up an Account Alert for any time of the day?
You can set up Account Alerts for any hour of the day, as long as it is on the hour (1pm, 2pm, 3pm, etc). You cannot set up Account Alerts for times that fall between the hour, like 2.30 or 1.45.
Security
Is M-Banking secure?
ANZ M-Banking uses 128-bit encryption to code all information as it's exchanged, meaning it offers the same high level of security as ANZ Internet Banking.  Even so you should maintain the following basic security processes:
• Lock your phone or keypad
• Don't share your M-Banking link or PIN
• Never respond to texts that you haven't requested
• Never click on links or download applications that you haven't requested
• Delete sent and received texts from the Bank once you have read and used them.
How should I choose an M-Banking PIN?

As with any PIN, your M-Banking PIN should be easy to remember, but not obvious to others. Do not use a PIN based on easily accessible personal information like birth dates or phone numbers.

Your M-Banking PIN must be between 7 and 16 digits (numbers) long. It cannot include:
• any letters or "special characters" (e.g. ! ? , . & @ *)
• more than two sequential numbers (e.g. 123 or 432)
• more than two of the same number consecutively (e.g. 111 or 999)
• any of your 13 previously chosen M-Banking PINs

How do I change my M-Banking PIN?
If you want to change your M-Banking PIN visit the self registration site and login using your Customer Number and ANZ Internet Banking Password or Phone Banking PIN.  Select ‘Reset M-Banking PIN’ from the menu.  

Alternatively, simply call us on 0800 269 6624 or visit any ANZ branch.
What if I enter an incorrect M-Banking PIN?
You have three chances to enter your PIN. If you get it wrong on the third attempt your ANZ Mobile Phone Banking access will be suspended.  To re-activate ANZ Mobile Phone Banking you'll need go visit the self registration site.  

Alternatively, simply call us on 0800 269 6624, or visit any ANZ branch.
What should I do if I lose my phone or if my phone is stolen?
If you lose your phone or suspect your phones been stolen and would like to suspend your Mobile Phone Banking access, please call us on 0800 269 6624 or visit any ANZ branch.
Can someone else report my phone lost or stolen?
Yes, for your security we will suspend your ANZ Mobile Phone Banking service as soon as anyone reports your phone lost or stolen.
Fees and Charges
How much does it cost to use ANZ Mobile Phone Banking?

Access is free to ANZ's suite of Mobile Phone Banking products, however standard transaction fees may apply on some accounts (i.e. ANZ Classic account).

You will be charged the normal text fee by your network provider. This charge is not part of any free plans or special promotions or contractual entitlements.  Mobile Network charges will also apply based on your network provider's standard data or WAP charging - please talk to your network provider about this.
 

How much does it cost to set up an Account Alert?
There is no charge for setting up or changing an Account Alert.
Are Pay Anyone payments free?
Yes, you don't pay any extra to make Pay Anyone payments. Please note that transaction fees will still apply to pay as you go accounts such as the ANZ Classic Account and ANZ Business Current Account.
Does it cost more to have both TXT Banking and M-Banking?
No, there is no monthly fee for ANZ Mobile Phone Banking, whether you have TXT Banking, M-Banking or both.
How to get more help
How to get more help
Who do I call if I have a problem?
Call 0800 269 6624, or visit any ANZ branch, if you:
• have a transaction enquiry
• want to suspend or deregister your ANZ Mobile Phone Banking access.

Contact your network provider if you:
• have a problem with your mobile connection
• have a technical query about your handset.
Can I ring 0800 269 6624 from my mobile phone?
Yes, you can call 0800 269 6624 from your mobile phone to register and to make any changes to your ANZ Mobile Phone Banking set-up.
Who can use ANZ Mobile Phone Banking?
To use ANZ Mobile Phone Banking you must:
• be an ANZ customer
• have a ANZ Phone Banking or ANZ Internet Banking Customer Number.

If you're not already an ANZ customer, you can set up an account at any ANZ branch.
Can businesses use ANZ Mobile Phone Banking?
Yes, ANZ Mobile Phone Banking is available to ANZ personal, business, corporate and rural customers.
Can children use ANZ Mobile Phone Banking?
Customers aged seven to under thirteen years of age require written authority (on the Child's Account Application Form) from a parent or guardian to use Mobile Phone Banking. Children aged under seven years old cannot use Mobile Phone Banking.
Can I use ANZ Mobile Phone Banking on more than one phone?
No, each ANZ customer can only use ANZ Mobile Phone Banking from one mobile phone.
Can I use ANZ Mobile Phone Banking 365 days of the year?
Yes, you can. Please remember that any payments you make on weekends or public holidays are subject to normal account timing restrictions.

About TXT Banking

What can I do with TXT Banking?
With TXT Banking you can request up-to-date account balances and mini statements on up to three accounts. Mini statements will show the last five to seven transactions on your selected accounts.
How do I register?
If you have an ANZ Customer Number and either an ANZ Internet Banking password or Phone Banking PIN you can register online at our TXT Banking registration site. If you are not already registered for ANZ Phone Banking or ANZ Internet Banking, call us on 0800 269 6624 or visit your nearest ANZ branch.
Can I use my current phone for TXT Banking?
To be able to use TXT Banking you'll need a phone that can send and receive text messages. If you're unsure, call us on 0800 269 6624.
Can I use TXT Banking on more than one phone?
No, each ANZ customer can only use TXT Banking from one mobile phone.
How many accounts can I access?
You can register up to three of your ANZ accounts for TXT Banking.
I already have TXT Banking - can I get M-Banking as well?
Yes you can, but your phone will need to be Internet browser enabled and allow access to the Internet. You can register for M-banking online at our M-Banking registration site. If you are not already registered for ANZ Phone Banking or ANZ Internet Banking, call us on 0800 269 6624 or visit your nearest ANZ branch.
What if I get a new phone or change my mobile phone number?
To update your Mobile Phone Banking preferences go to our TXT Banking maintenance page and login using your Customer Number and ANZ Internet Banking Password or Phone Banking PIN.  Select ‘Update Details’ from the TXT Banking Menu and follow the instructions on the screen.  Alternatively you can visit your nearest ANZ Branch or call us on 0800 269 6624.
Can I use ANZ TXT Banking even if I don't use ANZ Phone Banking?
You must be registered for ANZ Phone Banking or Internet Banking before you can register for ANZ TXT Banking.
What if my account requires two or more signatories?
You can still use TXT Banking to receive balances and mini statements.

TXT Banking - Account Balances

What numbers do I text to get an account balance?
Simply text BAL to 880 to get your account balances.
Are account balances in real time?
Yes, all account balances are in "real time" which means that they take into account all credits to or debits from your account, right up to the time you request your account balance. Remember though, that any transactions made after 10.30 pm will not be processed until the next business day.
How do I know if my account balance is in debit or credit?
If your account is in debit a "–" sign will appear after the account balance. If it is in credit, no sign will appear after the account balance.
How long does it take to get an account balance using TXT Banking?
You should get a response almost immediately after you text your account balance request. There may be short delays when network usage is higher than usual
Mini Statements
What numbers do I text to get a mini statement?
Simply text STMT 1, STMT 2 or STMT 3 to 880 to get a mini statement for any of your three accounts.
Are mini statement transactions in real time?

Yes, all mini statements are in "real time" which means that they take into account all credits to or debits from your account, right up to the time you request your mini statement.

How do I know if a transaction is a debit or a credit in the mini statement?

A debit sign ("–") will appear after each withdrawal from your account. A credit sign

How many transactions will I see on my mini statement?

Your mini statement will show your current account balance, plus the last five to seven transactions for that account. The exact number will depend on the make and model of your handset as well as the size of the transactions and balances shown.

How long does it take to get a mini statement using TXT Banking?

You should get a response almost immediately after you text your mini statement request. There may be short delays when network usage is higher than usual.

About ANZ goMoney

What is ANZ goMoney?
ANZ goMoney, is a mobile banking app for Apple* and AndroidTM devices. View your account balances and transaction history. Transfer money. Pay your bills. Make secure payments to anyone with just their mobile phone number. It's quick and easy to do with ANZ goMoney.
How much does ANZ goMoney cost?

The ANZ goMoney app is free to download from the App Store (Apple) or Google Play (Android). While it's free to download, please note that in downloading and using the app, you will be subject to the relevant mobile data-usage plan stipulated by your mobile telecommunications provider. Any potential charges in this regard are solely your responsibility.

Some accounts may have transaction fees that apply. See the full details of account fees and charges.

In the event that ANZ decides to apply fees and charges to this service, you will be advised prior to this occurring.

Will ANZ goMoney work on a Windows mobile phone?
No. ANZ goMoney currently only works on Apple (iPhones, and iPod Touch) and Android devices. We are currently monitoring demand for Windows phones.

Getting started

What do I need to use ANZ goMoney?

You'll need:

  • To be registered for ANZ Internet Banking, and have an ANZ Internet Banking Customer Number and password.
  • For iPhone users, an iPhone 3GS and iOS 5 (or higher), and an active mobile number.
  • For iPad/iPod Touch using iOS 5
  • For Android users an Android device (phone or tablet) running Android operating system 2.2 (Froyo) or above, and an active mobile number.

To use ANZ goMoney Pay to Mobile feature, you will also need an ANZ transaction account.

How do I get ANZ goMoney?
Download the app from either the App Store (Apple) or Google Play (Android). There's a quick and easy registration process to follow (to set up your 4-digit PIN and select a Pay to Mobile account), and then you're set up for banking on-the-go.
Do I need to be an ANZ customer to use the app?

Yes. You also need to be registered for ANZ Internet Banking, as we require your ANZ Internet Banking customer number and password when you first set up ANZ goMoney.

Not registered for ANZ Internet Banking? Please visit any ANZ branch, or call 0800 269 296. To use the Pay to Mobile feature on ANZ goMoney, you will also need an ANZ everyday account, such as ANZ Freedom.

Not an ANZ customer? To find out more about opening an ANZ account that suits your needs, check out our everyday banking products, visit any ANZ branch, or call 0800 269 296.

Can I use an ANZ Business account with ANZ goMoney?
Yes, if you're an ANZ Small Business customer and have an ANZ everyday account you will be able to use ANZ goMoney.
Why do I need a mobile phone number to use ANZ goMoney?
We link your mobile phone number with the ANZ account that you choose in order to process mobile payments made to and from your mobile number.

Payments

What types of payment can I make using ANZ goMoney?

With ANZ goMoney you can make the following types of payments:

  • Pay to Mobile (or ‘mobile payments'). All you need is the person's New Zealand mobile number.
  • Pay a person or a bill (using their New Zealand bank account number).
Can I make payments to international accounts?

No. If you need to send money overseas you can you use the International Payments function within ANZ Internet Banking.

Security

What happens if I lose my phone or it's stolen?

Please notify us immediately by calling 0800 269 6624, 6am to 12 midnight, 7 days a week, and ANZ goMoney will be disabled straight away.

Remember that ANZ goMoney is securely protected by a 4-digit PIN that only you know. We recommend you do not disclose this to anyone.

If you lose your phone between midnight and 6am, please call us on 0800 368 524.

Is my personal banking information stored on my phone?

For added security we don't store any banking information on your phone. ANZ goMoney is session based. This means that as soon as you close the app, all of your banking information is no longer available on your phone.

What can I do to protect my phone?

We recommend having a PIN set up to access your phone and don't disclose this to anyone. It's also a good idea to make this PIN different to the one you set up to access ANZ goMoney.

Pay to Mobile payments

Are Pay to Mobile payments safe?

Yes. We've implemented security features that require customers to register before using ANZ goMoney, PIN protection of your banking details, high-grade encryption and a secure one-off Collection Code as part of the mobile payment-collection service.

Who can I send mobile payments to?

You can use the Pay to Mobile feature to send money to anyone who has an in-use mobile phone number and holds a bank account with any New Zealand bank. Once you've made the payment using ANZ goMoney one of the following will happen.

If the recipient is registered for ANZ goMoney:

  • They'll receive a text notification from ANZ that a mobile payment has been made (from you) into their nominated ANZ account. The money is normally deposited into this account immediately. However, this can take up to one business day.

If the recipient isn't registered for ANZ goMoney:

  • They'll receive a text notification from ANZ advising them that you've sent them a mobile payment.
  • You'll then need to pass on a secure one-off Collection Code to the recipient. You'll receive this when you make the payment (you can view this in the 'Uncollected Payments' screen within the app).
  • To claim the payment the recipient then needs to visit the secure ANZ goMoney Claim Payment website with the Collection Code, the payment details outlined in the text message, and their account number. The timing of when funds are available in the recipient's account will ultimately be dependent on the recipient's bank. Please note that the recipient doesn't have to have an ANZ account.
Does the recipient need ANZ goMoney?

No. They simply need to hold an account with a New Zealand bank and have an in-use mobile phone number.

Does the recipient need to hold an ANZ account?

No. They simply need to hold an account with a New Zealand bank and have an in-use mobile phone number.

Funds are taken out of your account as soon as you make a mobile payment. However, please note the following:

  • If you're making a payment to another ANZ goMoney customer - the payment is normally processed immediately.
  • If you're making a payment to another ANZ customer who doesn't use ANZ goMoney - once they've collected their payment through ANZ's Claim Payment website, the payment is normally processed overnight and available the following business day.
  • If the payment is made to an account held with another New Zealand bank - when the funds are available in the recipient's account will ultimately be dependant on the recipient's bank.
  • If the person you made the mobile payment to doesn't collect the payment within seven days of receiving the text notification from ANZ, it will simply be returned to your ANZ account you originally sent the payment from.
What if I make a mobile payment to the wrong mobile number?

You can check the Uncollected Payments screen within ANZ goMoney to see who the payment was made to. Here, you can see:

  • If a payment is showing in this list, it hasn't been collected. If this is the case, the payment can't be collected without the secure Collection Code, which only you know. If you don't pass this code on, the funds will be returned to your ANZ account after seven days of the recipient receiving the text message notification from ANZ.
  • If the payment isn't showing in the Uncollected Payments screen then the payment has been claimed by someone. If this is the case, please contact us on 0800 269 296 6am to 12 midnight, 7 days a week, to make a payment dispute.
I have a credit card. Can I make mobile payments via the Pay to Mobile feature?

No. You can only make Pay to Mobile payments from an ANZ transaction account. See our everyday banking section for more details on everyday accounts.

How long does it take for the mobile payment to be deposited into the recipient's account?

If the recipient is registered with ANZ goMoney, the money is deposited immediately.

If claiming from the ANZ Claim Payment website, once they have successfully claimed the payment, the availability of these funds is dependent upon the recipient's bank.

I've just sent someone a mobile payment. How are they notified about this?

If the recipient is registered for ANZ goMoney, they'll receive a text message notification from ANZ that the payment has been made into their account.

If the recipient isn't registered for ANZ goMoney, they'll receive text message notification from ANZ advising them that you've sent them a mobile payment, which they'll then need to collect from the ANZ Claim Payment site.

What happens if the mobile payment I've sent isn't collected?

If the recipient doesn't claim their mobile payment within seven days of receiving the text message notification from ANZ, it will simply be returned to the ANZ account you originally sent the payment from.

Do I get a receipt for mobile payments?

Once you've successfully made a mobile payment, a receipt screen will appear. If you'd like to a record of this, you can save, print or email a copy of the receipt.

Collecting Pay to Mobile payments

What do I need to be able to collect a mobile payment?

If you're not an ANZ goMoney customer, you'll need to visit Claim Payment website. You'll need:

  • Your account number
  • Your secure one-off Collection Code (the person making the payment will pass this on to you)
  • The amount the payment is for (this will be outlined in the text message notification you receive from ANZ)
  • Your mobile phone number.
What is collect.anz.co.nz and is it an official ANZ site?

It's the ANZ Claim Payment site and works in conjunction with ANZ goMoney and, yes, it's an official ANZ website. Should you have any concerns, you can navigate your way to the ANZ Claim Payment site through the Ways to Bank section on anz.co.nz.

Please note that if you're registered for ANZ goMoney but aren't set up to receive straight-through mobile payments, you'll need to collect your payment from the ANZ Claim Payment site.

How did ANZ get my mobile number?

The person sending you the mobile payment (the sender) is an ANZ customer and provided your mobile phone number so that we could notify you that they've sent you money.

ANZ only uses your mobile phone number to send you a text message notification telling you that you've been sent a mobile payment using ANZ goMoney, as well as to identify you when you collect it.

I've received a mobile payment. How do I know when I've been paid?

Provided that you've entered the relevant details correctly (your bank account details, the secure Collection Code, payment amount and all the steps throughout the mobile payment-collection process) the funds will normally appear in the account you choose within one to three business days. Please note that the timing of when funds are available in your account will ultimately be dependant on your bank.

Who sent me this mobile payment?

The name of the sender (an ANZ goMoney customer) is included in the text message notification you've received from us. Please note that the sender has been advised by ANZ goMoney to contact you to pass on your secure one-off Collection Code.

If they don't pass this code on, you will not be able to retrieve the payment from the ANZ Claim Payment site.

How do I know the text message I've received is really from ANZ?

We will always include the name of the person sending you the mobile payment within the ANZ goMoney text message. Also, we'll never ask you to respond to this text message. Please also note that we'll always direct you to the ANZ Claim Payment site if you're not an ANZ goMoney customer.

What is a Collection Code and how do I receive it?

This is a secure one-off code (4-digit number) that the sender (who is making the payment) will pass on to you. This, plus the additional information outlined in the text message notification you received from ANZ is required to collect the payment.

Why does ANZ need my account number?

This is so that ANZ knows which bank account you would like the mobile payment to be deposited into.

Does ANZ keep a record of my account number?

Yes. We keep a record of the payment details, including your account details, in the unlikely event that there is an issue with the payment at a later date.

Do I need to be registered for ANZ goMoney to receive mobile payments?

No. You simply need to follow the mobile payment-collection process (as outlined above). However, if you receive mobile payments from this person regularly, the money is deposited automatically when you register for ANZ goMoney.

I have received a mobile payment, but it has expired.

If, you're unable to collect a payment within seven days of receiving the text message notification from ANZ, the payment will expire and be returned to the sender's ANZ account. In this event, we recommend that you contact the sender and ask them to make the payment again.

What if I enter the wrong account number at the ANZ Claim Payment site?

You'll need to let the sender know immediately, as they'll need to contact ANZ on 0800 269 296 to raise a payment dispute.

How long does it take for the mobile payment to be deposited into my account?

Once you successfully claimed the payment from the ANZ Claim Payment website the availability of these funds is dependent upon your  financial institution.

I've just sent someone a mobile payment. How are they notified about this?

If the recipient is registered for ANZ goMoney, they'll receive a text message notification from ANZ that the payment has been made into their account.

If the recipient isn't registered for ANZ goMoney, they'll receive a text message notification from ANZ advising them that you've sent them a mobile payment, which they'll then need to collect from the ANZ Claim Payment website.

General FAQs

Can I deactivate ANZ goMoney?

If secure banking on-the-go isn't quite for you, you can easily deactivate ANZ goMoney. All you need to do is call ANZ on 0800 269 296, 6am to 12 midnight, 7 days a week, to deactivate this service. If you change your mind later, don't forget ANZ goMoney is easy to re-activate.

What happens if I change phones?

ANZ goMoney is easy to install onto a new phone. However, you'll need to delete or uninstall ANZ goMoney from your old phone.

What if I change my mobile number?

You can update your mobile number in the Preferences tab within ANZ goMoney.