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Jamie, ANZ's Digital Assistant

Jamie is keen to learn everything she can about banking, and loves nothing more than chatting with customers to help solve your banking queries.

Start a chat with Jamie

About Jamie

Jamie is a Digital Person brought to life by ANZ in conjunction with Soul Machines. She lives in the cloud and is available 24/7 on our website to provide you with quick answers to your banking-related questions. However, right now she cannot help with your personal banking transactions or give you financial advice.

Please remember, she is still learning and doesn't have all the answers just yet.

Chatting with Jamie

  • Jamie responds best to short and clear sentences.
  • You can talk to Jamie on your desktop computer, laptop, tablet or smartphone.
  • If you don’t enable your microphone and camera you can chat with Jamie by typing your questions.
  • You can interrupt Jamie at any time by typing “stop”.
  • Jamie works best when you have the latest version of these browsers.

Your privacy

What information are we collecting?

ANZ and Soul Machines collect information about your facial expressions and tone of voice, on an anonymous basis, when you chat with Jamie using your camera and microphone. No images or voice recordings are saved. Instead, we record and save transcripts of each conversation as voice converted to text. We also save a transcript of text chat only conversations. Any personal or confidential financial information provided to Jamie will not be saved in a form that is able to be identified or retrieved. We will also collect information from any feedback you provide, on an anonymous basis, at the end of your interaction with Jamie.

Why are we collecting this information?

The information we collect about your facial expressions and tone of voice is converted into aggregated data to help us, and Soul Machines, develop and improve Jamie. We use this data, together with analytics from the conversation transcripts and your feedback, to help improve Jamie's performance and accuracy.

To find out more about how information about you can be collected and used, please see ANZ’s Website Security and Privacy Statement  and Soul Machine’s Privacy Policy.

Which web browsers can I use to interact with Jamie?

For the best results, and to get the full ANZ Digital Assistant experience, we recommend using the latest version of these browsers:

Google Chrome

Microsoft Edge

Mozilla Firefox

Google Chrome

Safari

Mozilla Firefox

Safari

Google Chrome

We will provide the Service using reasonable care and skill. However, we are not able to guarantee the availability of the Service or the accuracy, completeness, currency or reliability of any features or the security of the Service.

By using the Service you agree not to access or use, or attempt to access or use Jamie to take any action that could harm ANZ or Soul Machines, or any third party, interfere with or harm Jamie , or use Jamie in any manner that violates any laws or third-party rights. You agree not to post, store or transmit information that is false, incomplete, outdated, infringing, unlawful or otherwise violate third party rights. You may not disrupt or attempt to disrupt the operation of Jamie by any method. You agree not to engage in behaviour, or encourage Jamie to engage in behaviour, that is abusive, unlawful, libellous, defamatory, deceptive, obscene, fraudulent, predatory of minors, harassing, threatening, hateful or otherwise harmful.

The technology which supports Jamie is not intended for children. If you are under the age of 18 please only access Jamie with parental supervision. 

You agree not to record your interaction with Jamie.