Our aim is to make our banking products and services more accessible and inclusive. We’re working hard to make our banking products and services usable and available for all New Zealanders, regardless of ability. That's what accessible banking means to us.
Our focus is on improving the experience for our customers and staff living with disabilities. As well as working with the community to support greater inclusion. We're also committed, alongside the New Zealand Bankers Association (NZBA), to do our very best to meet the needs of all our customers, including those with a disability and older New Zealanders.
We’re working hard to make our products and services user friendly and accessible, here are some examples of what we're doing.
There is more to be done, and we’re always looking for new ways to improve our products and services.
Our ANZ branches are designed with a focus on ease of movement and accessibility.
Entry to branches is made easier with handrails, ramps and automated doors.
Teller counters are accessible, or where possible a special accessible counter is available.
A range of seating options, and quiet spaces are available for those who need them.
Customers are welcome to bring support people with them. Our staff are ready to help, please talk to us if there’s anything we can do.
We design our online banking services with everyone in mind. This includes our websites and digital banking apps such as ANZ Internet Banking, goMoney mobile app and anz.co.nz.