ANZ Secure is our commitment to helping protect you when you bank with us. It’s an approach based on three pillars:
Protect - protecting you with multiple layers of security.
Monitor - monitoring your banking 24/7 for potential threats.
Act - acting when needed.
The commitment also involves working together, as there are also things you can do to help keep yourself safe. You can read about some of the ways we help keep your banking secure below. For more about what we do to help protect you, and what you can do to help protect yourself, visit our Banking safely section.
Customer security.You’re protected by some of the best security and technology to help keep your information safe.
Protection against fraud.If you're a victim of fraud where someone accessed and used ANZ goMoney, Internet Banking, Phone Banking or your card without your authority, talk to us immediately and we'll look at how we can help. We'll reimburse you if you didn't act fraudulently or negligently, didn't contribute to the loss, took reasonable steps to protect your banking and complied with our Electronic Banking Conditions (PDF 129kB).
Extra protection.We also help to keep your banking safe with a range of additional measures including OnlineCode and Visa Secure.
Proactive monitoring. Our sophisticated fraud monitoring systems help identify potentially fraudulent activity so we can take action to help keep you safe.