Contact us

You can call us on 0800 269 296 Monday to Friday 8am - 8pm, Saturday and Sunday, 8am - 6pm.

Scam calls impersonating ANZ

Customers are reporting scam phone calls which appear to come from ANZ numbers listed on this page. Do not share your information, do not follow any instructions and do not transfer money. Hang up immediately, and call us back on 0800 269 296.

For details, see our scam alert Cold calls, ANZ phone impersonation scam.

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If you've been affected by an error we've made, we’re focused on putting it right. In some instances, we may need to make a payment to you.

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We’re serious about providing excellent service, and that starts with listening to our customers. That’s why your opinion is so important to us.

Complaints and the Banking Ombudsman Scheme

If you have a problem or concern, we want to know so we can fix it as quickly as possible. 

We’ll do everything we can to resolve any problems you have. If you’re not satisfied with our response, you can contact the Banking Ombudsman Scheme, a free and independent service, which helps resolve banking complaints.

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