Contact us
You can call us directly within the ANZ goMoney mobile app or call 0800 269 296 Monday to Friday 8am - 8pm, Saturday and Sunday 8am - 6pm.
General enquiries
The easiest way to call us – use our app
Call us from within goMoney and you should be authenticated automatically.
If you use the phone number we have on record for you, you won’t need to answer security questions. We may automatically authenticate you by using a one-time secure code added to our phone number.
To call us in goMoney, select Services > Contact us.
If you don’t yet use goMoney, download the app to get started. Visit the Apple App Store— or Google Play Store—.
Specific enquiries
Customer remediation
If you've been affected by an error we've made, we’re focused on putting it right. In some instances, we may need to make a payment to you.
Send us feedback
We’re serious about providing excellent service, and that starts with listening to our customers. That’s why your opinion is so important to us.
Complaints and the Banking Ombudsman Scheme
If you have a problem or concern, we want to know so we can fix it as quickly as possible.
We’ll do everything we can to resolve any problems you have. If you’re not satisfied with our response, you can contact the Banking Ombudsman Scheme, a free and independent service, which helps resolve banking complaints.
Other ways to reach us
Important information
Mobile phone charges may apply, depending on your provider. Toll charges may apply for overseas calls.