Contact us

You can call us on 0800 269 296 seven days a week, 7.30am - 9pm.

General enquiries

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We’re serious about providing excellent service, and that starts with listening to our customers. That’s why your opinion is so important to us.

The Banking Ombudsman

We’ll do everything we can to resolve any problems you have. However if you’re not happy with how we’re managing your concerns, you can ask the ANZ Customer Relations team to independently review the matter for you. After that, if you’re still not happy with the result, you may be able to ask the Banking Ombudsman to help.

The Banking Ombudsman is independent and may be able to help customers resolve concerns and disputes with their bank, free of charge. Before the Banking Ombudsman can review your complaint, we must have had the opportunity to look into it first.

Other ways to reach us