Contact us

You can call us on 0800 269 296 seven days a week, 7.30am - 9pm.

General enquiries

Specific enquiries

Send us feedback

We’re serious about providing excellent service, and that starts with listening to our customers. That’s why your opinion is so important to us.

Complaints and the Banking Ombudsman Scheme

If you have a problem or concern, we want to know so we can fix it as quickly as possible. 

We’ll do everything we can to resolve any problems you have. If you’re not satisfied with our response, you can contact the Banking Ombudsman Scheme, a free and independent service, which helps resolve banking complaints.

Other ways to reach us

Media enquiries

For media related enquiries, email the ANZ New Zealand media team at