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Contact us

You can call us on 0800 269 296 Monday to Friday 8am - 8pm, Saturday and Sunday, 8am - 6pm.

General enquiries

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Log in to your ANZ Internet Banking to send us a secure Bank mail message.

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Call us

Monday to Friday, 8am - 8pm
Saturday and Sunday, 8am - 6pm

From overseas: +64 4 470 3142

0800 269 296

Wanting to check your balance, make a payment or transfer some money?

Learn how you can in our guides to ANZ Phone Banking, ANZ Internet Banking, or the ANZ goMoney mobile app.

Guides to easier banking

Specific enquiries

Accounts and term deposits

Monday to Friday, 8am - 8pm
Saturday and Sunday, 8am - 6pm

From overseas: +64 4 470 3142

0800 269 296

Credit cards, home loans and personal loans

Monday to Friday, 8am - 7pm
Saturday and Sunday, 9am - 5pm

From overseas: +64 4 470 3142

0800 269 296

KiwiSaver and investment funds

Monday to Friday, 8am - 6pm

From overseas: +64 9 356 4000

0800 736 034

Customer financial wellbeing

Monday to Friday, 8am - 7pm
Saturdays, 10am - 4pm

From overseas: +64 4 471 0106

0800 731 200

Insurance

Monday to Friday, 8am - 7pm
Saturday and Sunday, 9am - 5pm

From overseas: +64 4 470 3142

Read about how to make a claim.

0800 269 296

Moving to New Zealand

Monday to Sunday, 8am - 5.30pm (except public holidays)

From overseas: +64 9 634 5940

0800 269 200

Providing tax residency information

Monday to Friday, 9am - 7pm
Saturday, 9am - 5pm


From overseas: +64 4 471 2115

0800 269 402

Bonus Bonds

Monday to Friday, 8am - 6pm

From overseas: +64 3 474 1299

0800 266 374

Send us feedback

We’re serious about providing excellent service, and that starts with listening to our customers. That’s why your opinion is so important to us.

Compliments

We’re very proud of our staff and we know how much they value compliments from customers. If one of our people has exceeded your expectations, please tell us so we can share your comments with them.

Send us a compliment online

Suggestions

If you have ideas and suggestions about how we can help make your banking better, we’d love to hear them. Customer suggestions have played a major role in developing many of our products and services.

Send us a suggestion online

Complaints and the Banking Ombudsman Scheme

If you have a problem or concern, we want to know so we can fix it as quickly as possible. 

We’ll do everything we can to resolve any problems you have. If you’re not satisfied with our response, you can contact the Banking Ombudsman Scheme, a free and independent service, which helps resolve banking complaints.

Other ways to reach us

Visit us

Find your local ANZ branch.

Find a branch

Write to us

Private Bag 92210
Victoria St West
Auckland 1142