Our contact centre is experiencing higher than normal call and email volumes. We’re working to redeploy branch staff to help our contact centre, so we’ll have more people to help our customers. We’re sorry about the delays and appreciate your patience. We’re here to help.
At times, our Contact Centre may experience higher than normal call volumes, so we appreciate your patience. If your query isn’t urgent you may wish to complete your request using ANZ goMoney mobile app or Internet Banking, or call back at another time.
If you have a problem or concern, we want to know so we can fix it as quickly as possible. We’ll try to resolve your issue immediately. But if we can’t, we’ll keep you up-to-date with progress and we’ll try and resolve it as quickly as we can.
Or call our ANZ Customer Feedback number 0800 560 555 from within NZ
The Banking Ombudsman
We’ll do everything we can to resolve any problems you have. However if you’re not happy with how we’re managing your concerns, you can ask the ANZ Customer Relations team to independently review the matter for you. After that, if you’re still not happy with the result, you may be able to ask the Banking Ombudsman to help.
The Banking Ombudsman is independent and may be able to help customers resolve concerns and disputes with their bank, free of charge. Before the Banking Ombudsman can review your complaint, we must have had the opportunity to look into it first.