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Scams and Fraud Guide

Learn how to help protect yourself from scams and fraud, and what to do if you think you’ve been targeted. Print off the PDF version or pick up a copy in branch and keep it for handy reference.

Stay alert. Check out the latest scams.

Scammers are impersonating ANZ bank staff, the ANZ Fraud team and even Chinese Government Officials.

See latest scams for more information

Print the Scams and Fraud Guide

This guide gives you practical tips on how to spot the red flags to help keep your money safe.

Print it off and keep it somewhere you can easily reference. This guide also comes with a top tips summary that you can stick on your fridge or by your computer. 

Scams and Fraud Guide (PDF 117.2KB)

Reporting fraud

Contact us immediately if you become aware of anything that is out of the ordinary with your banking.

What to do if something is suspicious

Find out the first steps you should take when something is suspicious, or you think you've been the victim of a scam.

What to do if something is suspicious

How to report a scam, fraud, loss or theft

Find out how to report a scam or fraud.

How to report a scam, fraud, loss or theft

Recognising scams and fraud

Find out about different kinds of scams and what scams we're currently aware of.

Latest scams

Stay up to date by checking the latest scam information.

Latest scams

Common signs of fraud

How to spot red flags in calls, messages and offers that might mean you're being targeted by a scammer.

Common signs of fraud

Types of scams and fraud

Learn about common scams and how to avoid them, including card fraud, identity theft and romance scams.

Types of scams and fraud

Protecting yourself from fraud

Stay on top of your online security and learn about how ANZ helps keep you safe.

Protect yourself

How to keep your personal information and identity secure.

Protect yourself

Protect your devices

Things you can do to keep your phone and computer safe.

Protect your devices

Tips to stay safe online

Follow these simple guidelines to keep safe online.

Tips to stay safe online

How ANZ helps keep you safe

A dedicated fraud team and the latest technology to protect your banking.

How ANZ helps keep you safe

See how we keep you safe and how you can protect yourself

ANZ Fraud Check

If we suspect a transaction or account activity on your ANZ EFTPOS, Visa Debit or credit card might be fraudulent, we may send you a text or email asking you to let us know if the purchase was authorised.

Read about Fraud Check

How ANZ keeps you safe

How you can stay safe