Beware of text message phishing scams

April 2022

We’re aware that many customers are receiving text messages from Australian phone numbers with a link to verify their identity or to block unauthorised transactions.

The customer is then sent through to a fake site where they are required to enter their credit card details, internet banking login details, security codes and personal information including phone numbers.

If you receive a text of this kind do not click on any links and delete the message immediately.  ANZ will never send you a text message out of the blue and ask you to click on a link.

We never use Australian phone numbers to send text notifications.

The text messages may look like this:


  • If you think you have been the victim of this type of scam please call us immediately on 0800 269 296 (international +64 4 470 3142).  Please call us on 0800 838 123 to speak to our bi-lingual staff.
  • If you receive an unexpected or suspicious text message or email never click on a link or download an attachment in it.
  • ANZ will never send you a text message out of the blue and ask you to click on a link.
  • Always access internet banking through ANZ’s website, not from links in text messages or emails.
  • Stay vigilant when anyone contacts you out of the blue with unusual or urgent requests.  If you are unsure if it's a genuine phone call, hang up immediately and call the company back (including your bank) on their listed number to check if it's legitimate.
  • Never disclose your banking passwords, PINs, security codes or personal financial information to anyone even if they say they are from the bank or the Police.
  • For more information on what scams are out there, how to spot the red flags and ways to keep you and your banking safe, check out the ANZ Banking Safely Guide and visit our Banking Safely Hub
  • Report scam text messages to the Department of Internal Affairs at 7726.