Never provide your customer number, two-factor authentication code(s), phone banking PIN or personal banking information to anyone, or grant anyone remote access to your devices – hang up on the calls where you are asked for this information.
Two-factor authentication codes are an important layer of protection. Scammers will often say they need a two-factor authentication code for one thing, e.g. to reverse a transaction, but if you read the actual two-factor authentication code text message from ANZ carefully it will indicate it is for something completely different. Two-factor authentication codes are never required to reverse fraud transactions – hang up on calls immediately where you are asked for this information.
Always contact ANZ via a phone number or other contact method listed on our website if you want to check the legitimacy of the contact.
We believe these calls may have originated from a phishing email or SMS – remember, if you receive an unexpected or suspicious text message or email, never click on any links or download any attachments in it.
Never provide or confirm your credit card details, Internet Banking login details, or two-factor authentication codes, through a link in an email or text message, or in response to a phone call you’ve received out of the blue.