In November 2021 we began getting reports of customers receiving text messages with a link to pay a customs fee for a parcel to be delivered. This is still occurring. Do not click on the link in these messages. The link leads to a fake site that requests your credit card and account details, personal information and security codes.
We're now aware that, after receiving the text message, customers are being targeted by phone scammers posing as the ANZ Fraud Team. The scammer claims there are unauthorised transactions and asks for you to tell them a security code they send to your phone. The calls appear to come from an ANZ phone number - 0800 269 296. These calls are not from ANZ.
There have also been reports of the phone scammers asking security questions in an attempt to obtain additional customer information.
The text message may look like this: