Remote access scam

July 2019

We are aware that New Zealanders are being targeted by phone scammers posing as telcos, banks or police and asking people to enable remote access to their mobile phones and computers so scammers can hack into their banking.

If you receive a call like this hang up immediately. 


  • Never disclose your banking passwords, PINs, security codes or personal financial information to anyone even if they say they are from the bank or the Police
  • Don't install software or apps on your devices that you are not familiar with
  • If you are not sure, hang up, and call the company on their registered phone number for verification

If you think you have been the victim of this type of scam and have inadvertently downloaded software  or apps onto your computer or mobile device, please call us immediately on 0800 269 296 (international +64 4 470 3142).