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Guides to easier online banking

Make banking online and over the phone easier with our step-by-step printable guides and videos. Learn about all the things you can do with our mobile banking app, ANZ goMoney, Internet Banking, automated Phone Banking, and Smart ATMs. 

Internet Banking

ANZ Internet Banking makes managing your money easy. It’s convenient, secure banking online. Whether you want to make payments, transfer money, check your transactions or manage your accounts or loans, Internet Banking lets you manage your finances 24/7.

These guides take you through step-by-step instructions on:

  • How to log in
  • Finding your way around the homepage
  • How to pay a person or bill
  • How to transfer money between your ANZ accounts, including paying your ANZ credit card
  • Setting up an automatic payment
  • Editing, skipping or deleting an existing automatic payment
  • How to access, download and print statements
  • Managing your debit and/or personal credit cards, including ordering a replacement card or changing or setting card PINs
  • Setting up payments that require multiple people to authorise (Business)

How to get started

If you’re new to Internet Banking this is a great place to start. Learn how to log in and navigate the homepage.

How to manage your cards

Learn how to set or change a card PIN, report your card lost or stolen and order a replacement.

How to make payments

Learn how to pay bills or people, both one-off and reoccurring payments, and how to manage automatic payments.

How to view transactions and statements

Learn how to view your transaction history and download or print past statements.

How to transfer money

 

Learn how to move money between your ANZ accounts, including paying a credit card.

ANZ goMoney app

With the ANZ goMoney app you’ve got your finances at your fingertips wherever you are. You can make payments, transfer money, check recent transactions and manage your accounts or loans on the go.

These guides take you through step-by-step instructions on:

  • How to log in
  • Finding your way around the home screen
  • How to pay a person or bill
  • How to transfer money between your ANZ accounts, including paying your ANZ credit card
  • Setting up an automatic payment
  • Editing, skipping or deleting an existing automatic payment
  • How to access, download and print statements
  • Managing your debit and/or personal credit cards, including ordering a replacement card or changing or setting card PINs
  • Setting up payments that require multiple people to authorise (Business)

Phone Banking

Bank securely and conveniently over the phone 24/7. Whether you want to move money between accounts, pay bills and people, manage your automatic payments or just want to ask a question to an actual person, Phone Banking is your one-stop-shop to managing your finances.

This guide takes you through step-by-step instructions on:

  • How to use Phone Banking
  • The Phone Banking menu including:
    - Balances
    - Transaction and account details
    - Transfers
    - Payments
    - Phone Banking preferences
  • Helpful keys
  • Speed keys
  • Payment dates and amounts
  • Nominated Phone Banking accounts
  • Nominated billers/other saved Payees

Smart ATMs

You can make deposits and withdrawals quickly with our extensive network of Smart ATMs throughout New Zealand, which means you’re never far from your cash. 

This guide takes you through step-by-step instructions on:

  • How to find your nearest Smart ATM
  • How to deposit notes into your account using Smart Deposits
  • Withdrawing 
  • Checking your balance
  • Transferring money between your accounts

How to deposit cash

Learn how to use an ANZ Smart ATM to deposit cash into any account loaded linked to on your ANZ card.

ANZ Direct Online for Business Guide

Manage your day-to-day business banking the easy way. Pay creditors and employees, manage your cash flows, request transfers and more.

This guide takes you through step-by-step instructions on how to:

  • Check your software is setup correctly to operate ANZ Direct Online
  • Log on and change your password
  • Plan the set-up of ANZ Direct Online on paper
  • Manage users
  • Manage Batch Groups
  • Manage roles
  • Manage payment limits
  • Set up batches

Banking Safely

Whether you want to bank online, on your mobile device or over the phone, keeping you and your banking safe is more important than ever.

This guide takes you through:

  • Where to go for advice and help
  • What security measures we have in place
  • The types of scams to look out for
  • How to spot the red flags
  • Tips for safe banking

We’re here to help

You can download and/or print these guides to use them as a quick reference when you're doing your regular banking at home or on the go. If you ever need extra help, we're only a phone call away on 0800 269 296.

Eligibility criteria and terms and conditions apply to ANZ Internet Banking, ANZ goMoney and ANZ Phone Banking. See our Electronic Banking Conditions (PDF 129kB) for more information.

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