We're aware some customers are receiving phone calls from scammers where ANZ's general enquiries number (0800 269 296) is appearing in the caller display. When customers answer the call, there is an automated message spoken in Chinese advising the customer their bank account has been locked and that needs to be closed for unexpected reasons.
This is a scam. Please hang up immediately; do not follow the instructions of the caller. Please share this message with your family and friends.
If you have any concerns please call us on 0800 838 123 to speak to our bi-lingual staff.
The financial services industry has seen an increase in scams over the past couple of years and ANZ encourages customers to remain vigilant.
- If you receive a call from someone asking you to transfer money to someone you don't know, do not do it. End the call and notify ANZ on 0800 269 296 (international +64 4 470 3142) or you can report a hoax or suspicious email online.
- Never disclose your banking passwords, PINs, security codes or personal financial information to anyone even if they say they are from the bank or the NZ Police.
- If you have any concerns with your banking or see anything out of the ordinary please contact us.
- Never install software on your devices that you are not familiar with.