Parcel delivery SMS scam

October 2021

We're aware that many customers are receiving SMS text messages about a pending or missed parcel delivery, with a link to a delivery service website.

Do not click on the link in these messages. The link leads to a website that asks you to install a malicious app that can steal your banking and personal information.

If you have downloaded the app, use another device to change all your online banking passwords and contact CERT at or 0800 CERT NZ as soon as possible for advice.

The message may look like this:


  • If you think you have been the victim of this type of scam please call us immediately on 0800 269 296 (international +64 4 470 3142).  Please call us on 0800 838 123 to speak to our bi-lingual staff.
  • Never disclose your banking passwords, PINs, security codes or personal financial information to anyone even if they say they are from the bank or the Police.
  • Stay vigilant when anyone contacts you out of the blue with unusual or urgent requests.
  • If you receive an unexpected or suspicious email or SMS text message never click on a link or download an attachment in it.