Beware of phone scammers

September 2019

We're seeing an increase in phone scammers contacting ANZ customers and claiming to be from ANZ and the Chinese Police. 

Fraudsters are defrauding customers of their money using one of three types of call:

  • The fraudster advises funds have been taken out of the customer’s account and the only way to cancel the transaction is to press 1.
  • A recorded message states there has been fraudulent activity on the customer’s accounts and credit cards, and the customer must press 1 to reverse the transaction.  By pressing 1, the customer is then transferred to a fraudster who requests personal and banking details.
  • A recorded message in Chinese demands payment, advises of an account issue such as an account opened in the customer’s name to launder money, or states that there is a courier package for the recipient that requires collection.

If you receive a call like this hang up immediately.  If you think you have been the victim of this type of scam or you think you may have unwisely disclosed personal or financial information please call us immediately on 0800 269 296 (international +64 4 470 3142).


  • Never disclose your banking passwords, PINs, security codes or personal financial information to anyone even if they say they are from the bank or the Police.
  • Don't install software on your devices that you are not familiar with.
  • If you are not sure, hang up, and call the company on their registered phone number for verification.