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We’re no longer offering foreign currency cash at ANZ

ANZ stopped accepting foreign exchange cash transactions from 14 November 2020. However, there are a range of alternative options available for customers who need foreign cash.

 

What does this change mean for you?

This change means you’re now no longer able to buy or sell foreign cash at ANZ branches. 

However, there are a range of alternative options available for customers who need to buy or sell foreign cash. These include:

  • Using your ANZ EFTPOS, debit or credit card to withdraw foreign cash at overseas ATMs
  • Specialist foreign currency exchange providers, either in your local area or at overseas departure points, such as airports
  • Using pre-paid foreign currency travel cards 
  • Your travel agent may also sell foreign cash.

This change only affects foreign cash. We’ll continue to offer our other international services including Foreign Currency Accounts, International Money Transfers, and depositing foreign cheques. 


Why are we making this change?

Border restrictions due to COVID-19 have seen demand for foreign exchange cash transactions fall significantly in recent months. As customers are well-served by other alternatives, including specialist providers and the ability to withdraw local currency from overseas ATMs, we have taken the carefully-considered decision to discontinue foreign exchange cash services in our branches.  

 

Frequently asked questions

No. We’ll still offer Foreign Currency accounts, but you will no longer be able to deposit or withdraw foreign cash directly in branches. However, you’ll still be able to digitally deposit and withdraw foreign currencies to and from your Foreign Currency accounts via electronic transfers between your ANZ accounts and International Money Transfers.

Yes we do, however from 14 December 2020 we will only accept foreign cheques in Australian Dollars (AUD), Canadian Dollars (CAD), Great British Pounds (GBP) and United States Dollars (USD).

Until 14 November only, ANZ Airpoints Platinum credit card holders can continue to buy or sell foreign cash without paying commission at ANZ branches. From 14 November, we’ll stop buying and selling foreign cash in our branches. 

When you’re travelling overseas, consider taking your ANZ creditdisclaimer or Visa Debit cards with you. You can use them to make purchases and get cash in millions of places around the world. disclaimer

If you want to access funds from your everyday account to make purchases overseas you'll need a Visa Debit card - if you have an existing EFTPOS card, you can upgrade to a Visa Debit carddisclaimer. You must be 13 or over to get a Visa Debit card. 

An ANZ Airpoints Visa Platinum card is the perfect travel companion for regular travellers, with features like Overseas Travel Insurancedisclaimer and the chance to earn Airpoints Dollars™ on your credit card spend.

We've reduced our currency conversion charge to just 1.3%, so you pay less for foreign currency transactions with your Credit and Visa Debit cards, both online and overseas. disclaimer

If you need foreign cash specifically, there are a range of other options, including:

  • Using your ANZ EFTPOS, debit or credit card to withdraw foreign cash at overseas ATMs
  • Using specialist foreign currency exchange providers, either in your local area or at overseas departure points, such as airports
  • Using pre-paid foreign currency travel cards 
  • Buying foreign cash from some travel agents who offer those services.

No. Our other international services such as Foreign Currency accounts and International Money Transfers remain unchanged.

There are a range of options available for buying or selling foreign cash, including:

  • Using your ANZ EFTPOS, debit or credit card to withdraw foreign cash at overseas ATMs
  • Specialist foreign currency exchange providers, either in your local area or at overseas departure points, such as airports
  • Using pre-paid foreign currency travel cards 
  • Your travel agent may also supply foreign exchange.

Important information

Lending criteria, terms, conditions and fees apply to all lending facilities.

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Terms, conditions, and fees (including those charged by overseas ATM providers) may apply.

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Our eligibility criteria apply. Fees are subject to change.  Non-standard fees may apply, including currency conversion for overseas transactions. Please use the following links for full details of our Terms and Conditions, Fees and Charges (PDF 159kB), and ANZ EFTPOS Card and ANZ Visa Debit Card Conditions of Use (PDF 103kB), and Electronic Banking Conditions (PDF 129kB).

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Terms, conditions, exclusions (such as age limitations) and eligibility criteria apply to Overseas Travel Insurance. A copy of the terms and conditions that apply to Overseas Travel Insurance are on the ANZ Travel Insurance site, or ask for a copy at any ANZ branch. Overseas Travel Insurance is issued/insured by AIG Insurance New Zealand Limited.

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Our currency conversion fee is 1.3% of the New Zealand dollar amount, charged on ANZ Visa Credit Cards, Visa Debit Cards and Maestro / Cirrus EFTPOS Cards. This means you will pay less in fees when using your cards for overseas purchases, either online or in person.

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