Downloads & forms
Below you can find and download a range of useful guides, forms and pricing information.
ANZ Fraud Minimisation Guide
A practical guide to help you protect your business and your customers from potential card fraud.
ANZ Developer Guides for ANZ eCommerce Solutions
If you're a website developer and wanting to integrate with our online payment gateways (ANZ eGate™, CPCO, MCC) please refer to these guides for more information.
Note: UnionPay is available on selected Internet Payment Gateways.
- ANZ Developer Guide for ANZ eCommerce Solutions (PDF 88kB)
- ANZ Minimum Requirements for accepting payments online (PDF 52kB)
The below PDF forms can be used by terminal resellers to request debit and/or Visa, Mastercard and UnionPay credit card merchant facilities. ANZ can only provide these facilities to merchants using terminals or online payment gateways certified by Payments New Zealand and the EFTPOS New Zealand and/or Paymark network.
- ANZ New Customer Merchant Facilities Request Form (PDF 168kB)
- ANZ Existing Customer Merchant Facilities Request Form (PDF 148kB)
ANZ IVR Authorisation and Settlement Forms
The forms below are to help you process transactions using the IVR Authorisation and Settlement Service. These forms should only be used if approval has been provided by the Merchant Business Solutions Team to process these types of transactions.
If you are accepting card present transactions, use the Sales Voucher. If you are accepting card not present transactions (for example mail, telephone or Internet order) use the Transaction Schedule.
Note: IVR Authorisation and Settlement Service are not available for UnionPay Transactions.
- ANZ IVR Authorisation and Settlement Services Sales voucher (PDF 536kB)
- ANZ IVR Authorisation and Settlement Services Transaction Schedule (PDF 552kB)
ANZ Merchant Business Solutions Merchant Operating Guide
The Merchant Operating Guide helps you become familiar with the operation of your Merchant Facilities and the acceptance of Debit Cards and Visa, Mastercard and UnionPay Credit Cards. We recommend that you and your staff read this guide thoroughly and keep it accessible for future reference.
The Merchant Operating Guide forms part of your Agreement with us for Merchant Facilities and may be varied or replaced by us from time to time. Terms defined in the Terms and Conditions have the same meaning when used in this Merchant Operating Guide.
ANZ Merchant Business Solutions Terms and Conditions
These Terms and Conditions are part of your agreement with us governing the provision of Merchant Facilities to you. Please read them carefully and retain for future reference.
The following version highlights changes made to the Terms and Conditions to include UnionPay.
ANZ Merchant Interchange Reimbursement fees
Interchange Reimbursement Fees can be found under Business banking rates, fees and agreements.
Talk to our Merchant Business Solutions team
Our dedicated experts can answer your questions and design a solution to meet the
unique needs of your business.
0800 473 453
Fill in our enquiry form and
we'll contact you by phone or
Mon-Fri 8:30 - 5 pm (NZT)
Related products & services
Get paid and keep the cash flowing in your business.
A smartphone app that lets you accept EFTPOS, Visa and Mastercard debit and credit card payments on the go.
Online payment solutions
Accept Visa and Mastercard payments via your online store.
Any supplier specified above (including EFTPOS New Zealand ("ENZ") is not a related company of ANZ Bank of New Zealand Limited ("ANZ"). ANZ does not warrant the quality of goods and/or services provided by them or their suitablility for your particular circumstances.
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