Confirmation of Payee

Confirmation of Payee checks that the name entered matches the account holder name and account number, before you make a payment when using the ANZ goMoney mobile app and Internet Banking. 

This helps you avoid paying the wrong person, adding another layer of protection to help reduce scams and fraud.

• It applies to new online domestic payments only – the account details of your saved payees won’t be checked
• International, same-day cleared or ATM payments won't be checked
• It's not available in ANZ Transactive – Global or ANZ Direct Online.

You can learn more about the Confirmation of Payee service on the GetVerified website.

• Match – the payee name and account number match.
• Partial match – the payee name does not exactly match the actual name on the account, but is close. You may have used a shortened name or made a typo.
• No match – the payee name and account number don't match. The payee name or account number could be incorrect. 
• Account not found – the account number appears invalid and your payment may not go through.
• Can’t check payee details – the payee's bank doesn't share the information needed to check these details.
• Can’t check payee details right now – due to a temporary issue we can't check the payee details right now. Only continue if you know and trust this payee, or try again later.

If you make payments in goMoney or Internet Banking, we might ask a few questions before you confirm some payments. It’s to help protect you from scams.

For anyone paying you, you’ll need to provide them with your:

• Account holder name
• Account number.

If someone has saved your details from previous payments, they won’t need to update your payment details.

• It’s your legal first and last name as shown on a driver's licence, birth certificate or passport.
• If you have your payment details saved on selling sites like Trade Me, check and update your payment details to ensure they're correct.

• You’ll need to use your business account holder name to get a match.
• If you’re trading as a business and you’ve told us what your trading name is, you may be able to use this name to get a match. To check if you can use your trading name, call us on 0800 269 296.
• Check your invoices or payment requests have the correct account holder name and number on them and update if required. 
• If you’re registered as a payee with Payments NZ, your payments are covered by the Payments NZ register. Payments won’t be checked through the Confirmation of Payee service and there is nothing you need to do.

See our Privacy Statement for how we collect, use, and share your information. It also includes information on your rights to access and correct your personal information.