Visa security phone scam

April 2020

We're seeing an increase in phone scammers contacting members of the public and claiming to be from Visa or ANZ.

The calls are usually in the form of an automated voice recording, saying that there is an unusual transaction on the customer’s account. The customer is asked to press 1 to be put through to the bank to discuss, at which point their personal and card details is requested.

If you receive a call of this nature, hang up immediately.  If you think you have been the victim of this type of scam or you think you may have disclosed personal or financial information please call us immediately on 0800 269 296 (international +64 4 470 3142).


  • Never disclose your banking passwords, PINs, security codes, or personal information to anyone, even if they say they are from ANZ, Visa, Mastercard, or the Police. 
  • Don’t download or open attachments on your device that you are unsure about.
  • Stay vigilant when anyone contacts you out of the blue, especially with unusual or urgent requests.