Software download scam

February 2017

We are aware that some ANZ customers have been called by fraudsters claiming to be from ANZ or other reputable companies in the telecommunication or electric industries. Customers are asked to download software directly or click on links in emails, and then log-on to Internet Banking. This software may allow the fraudster to remotely access your computer and obtain log in details and then later steal funds.

If you receive an unsolicited call from someone claiming to be from ANZ or any company, ask for proof of their association with the company or call the company for verification (on a number from the companies’ website).  Never provide your personal and financial details. Most importantly, do not install any software that you are not familiar with.


  • We will NEVER ask you for your ANZ Internet Banking password or your goMoney PIN.
  • We will NEVER ask you to download any software onto your computer
  • We will NEVER ask you to grant us remote access to your computer
  • If you are not sure, ask for the caller’s details and call ANZ to verify the caller
  • Never give out your personal or financial details
  • Don’t click on links in emails even if they seem legitimate, instead enter directly into your browser’s address bar
  • Always ensure there is a security symbol in your browser.

If you receive a call from someone asking for your personal or financial details, end the call and notify ANZ on 0800 269 296 (international +64 4 470 3142) or you can report a hoax or suspicious email online.

For more information, see the following articles: